31 October 2023
Introduction
These Terms and Conditions form the basis of Club Jetstar. They are intended to protect both Members and Jetstar. It is the Member’s responsibility to read and understand them.
These Terms and Conditions are effective as at the date specified above and may be amended by Jetstar by providing 1 months’ notice. Changes will be notified to Members in accordance with clause 6. Changes will take effect upon the renewal of a Member’s Club Membership. If a Member objects to a change, a Member can elect not to renew their Membership in Club Jetstar in accordance with clause 2.5.
The current Terms and Conditions are those available at this website. At the time of joining Club Jetstar, Jetstar will email Members a link to access an electronic copy of the Terms and Conditions.
For security reasons we can’t send emails to generic email addresses (e.g. admin@example.com or info@example.com) as they can be reported as spam by other recipients who are connected with these email addresses.
Every Member is bound by these Terms and Conditions.
Definitions
In these Terms and Conditions unless the context otherwise requires:
'Benefits' means any of the facilities, discounts, services or arrangements offered or available to a Member as a result of membership to Club Jetstar;
'Club' or 'Club Jetstar' means the paid membership program operated by Jetstar Airways;
'Jetstar' means each of Jetstar Airways (JQ), Jetstar Asia Airways Pte Ltd (3K), Jetstar Japan Co., Ltd (GK) and any other airline or travel company lawfully operating under the brand 'Jetstar' or a similar brand from time to time;
'Jetstar Airways' means Jetstar Airways Pty Ltd ABN (33 069 720 243);
'Jetstar.com' means the Jetstar website which is located at www.jetstar.com;
'Member' means a person who is a member of Club Jetstar;
'Membership' means membership of Club Jetstar;
'My Account' means the free My Account program operated by Jetstar Airways;
'Qantas Group' means Qantas Airways Limited (ABN 16 009 661 901), its related bodies corporate (as defined in the Corporations Act 2001 (Cth)) including Jetstar and companies in which Qantas Airways Limited or Jetstar holds or controls (directly or indirectly) 25% or more of the issued capital;
'Site' means the Members-only section of Jetstar.com accessible by the Member entering their email address and password;
'Terms and Conditions' means these Terms and Conditions between Jetstar Airways and each Member.
Membership in the Jetstar Airways 'Club Jetstar' program is conditional on you ("Member") accepting the Terms and Conditions contained herein (the "Agreement"). By enrolling in Club Jetstar or using or continuing to use the benefits of Club Jetstar, the Member is deemed to have agreed to all such Terms and Conditions of the Agreement.
1 Eligibility and Enrolment
1.1 Membership of Club Jetstar is open only to individuals.
1.2 Members may enrol in the Club through the manual enrolment page on Jetstar.com indicating their desire to join the Club or by enrolling in the Club while purchasing a ticket through the Jetstar.com website. All Members must be enrolled in My Account. If a Member is not enrolled in My Account when enrolling in the Club, the Member will automatically be enrolled in My Account. The My Account Terms and Conditions will apply and Members should check these carefully before making your purchase. The details of the My Account Terms and Conditions are provided on jetstar.com at the time of enrolment into the Club.
1.3 Members are obligated to provide and maintain accurate and true personal information when applying for Club membership or using any Club Benefits. Failure to do so may invalidate Membership in the Club and any subsequent fare purchase at Jetstar’s reasonable discretion in accordance with clauses 1.8 and 1.9. It is each Member’s responsibility to update personal information via the Site within the Member’s My Account Profile.
1.4 Membership in the Club is non-transferable. Only a Member may use the benefits of their Membership. A Member must promptly notify Jetstar upon becoming aware of any unauthorized use of their Membership. A Member can use their Benefits to make a Jetstar booking for themselves and up to 4 other people (5 passengers total) on jetstar.com. To receive the Benefits, bookings must be made directly through jetstar.com and the Member must be a passenger on the booking and be logged into their Membership at the time of making their booking.
1.5 Applicants must provide an email address and password. The email address and password will be used for security of the Member’s Membership information. It is the Member’s responsibility to ensure that their password is kept secure.
Note: to ensure your password is kept secure, never write it down and avoid choosing obvious passwords like your name or email address.
1.6 Members must not act in any way which breaches these Terms and Conditions; or
- abuse or misuse Club Jetstar, facilities, services or arrangements accorded to the Member as a result of Membership including by:
- engaging in illegal or fraudulent activities;
- supplying or attempting to supply false or misleading information, or making a misrepresentation to Jetstar;
- acting in a hostile, abusive or aggressive way towards Jetstar staff;
- acting in an unruly manner on board a flight or in any airport lounges; or
- refusing to follow reasonable instructions from any Jetstar staff.
Any breach of clause 1.6 will be a material breach of these Terms and Conditions.
1.7 Each Member is responsible for ensuring their Membership details are correct when making bookings through their account and must change any details where necessary. Jetstar accepts no responsibility for any losses arising from a Member’s inability to access the Site or any failure to complete a transaction due to the Member losing his or her password or failing to keep Membership details complete and up to date. Without limiting the foregoing and subject to clause 5.4, Jetstar shall have no liability to a Member for any loss, damage, costs, expenses or other claims for compensation arising from requests or instructions supplied by a Member which are incomplete, incorrect or inaccurate or arising from their late arrival or non-arrival, or any other fault of Member.
1.8 Jetstar reserves the right to, acting reasonably, suspend the relevant Membership for a material breach of these Terms and Conditions. If the Member is reasonably suspected to have facilitated or been involved in the specified activity, the Member will then have 14 days to respond to the notice by providing an explanation for the specified activity, rectifying the identified breach (where possible) and providing any reason why Jetstar should remove the suspension and not take any further action. Jetstar will review any response provided by the Member and determine, acting reasonably, whether the response is acceptable.
1.9 Jetstar will advise the Member of the outcome of the process in clause 1.8, which may include Jetstar:
- removing the suspension with no further action; or
- acting reasonably, cancelling the Member’s Membership.
2. Membership term, renewal and payment
2.1 Upon enrolment, each Member will be charged an annual fee. The fee is an annual membership fee and provides customer with 12 months enrolment into the program.
2.2 Subject to clause 5.4, the fee is non-refundable, notwithstanding Member’s cancellation of membership in the Club.
2.3 The fee is currently JPY ¥3980. The fee applicable at the time of joining will be displayed to prospective Members prior to joining. If the member is purchasing their membership in conjunction with a flight booking, they will pay their fee in the currency of the booked fare.
2.4 One (1) year after enrolment in the Club, and on each anniversary thereafter, Members, who are opted in for autorenewal, will be automatically charged the fee for the next 12 months for membership in the Club as described in clauses 2.7 and 2.8 below. Jetstar may change the annual membership fee at any time by giving at least one month’s notice to existing Members by email in accordance with clause 6. Jetstar may notify Members of a change in the annual membership fee by way of setting out the applicable new annual membership fee in the reminder email described in clause 2.7. Members will be charged their annual membership fee in the currency of the selected program (i.e. Club Jetstar Australia will be charged in AUD), regardless of whether their initial fee was paid in an alternate currency.
2.5 Member may elect not to renew membership in the Club by selecting the ‘Do not auto renew my account’ option on the ‘Manage your Club Jetstar Account’ page or by notifying Jetstar in writing at the address at the bottom of this page before the date on which the annual fee is due. Cancellations by mail will take approximately 4 to 6 weeks to become effective. Membership in the Club will continue until the expiry of the 12 month term for which the Member has paid the annual fee.
2.6 A Member may cancel their Membership with immediate effect at any time by selecting ‘cancel your membership’ within their Club Jetstar account profile or by notifying Jetstar in writing at the address at the bottom of this page. Cancellations by mail will take approximately 4 to 6 weeks to become effective. Subject to clause 5.4, no refunds will be provided upon cancellation.
2.7 Jetstar will send a reminder email to the email addressed stored in the Member’s profile approximately 30 days and 7 days before the 12-month membership renewal is due. If the Member is opted in for autorenewal and does not elect not to renew or cancel their Membership prior to the 12-month anniversary of joining the program (and every 12-month anniversary following) the membership will automatically renew for a further 12 months and the Member’s payment method stored in the Membership profile will be charged the annual fee.
2.8 Once a Member cancels their membership, Membership cannot be reinstated; Member must sign up again to receive Club Benefits.
3. Fare purchases and offers
3.1 From time to time Jetstar may offer a Jetstar Flight Voucher as part of an initial enrolment, for example if the Member enrols with Club Jetstar by a specified date.
3.2 Specific terms and conditions apply to Jetstar Flight Vouchers. These terms and conditions are advised on the Voucher.
3.3 All promotions, fares, special offers and any other Benefits whether through Jetstar or any of its partners/affiliates are subject to the terms and conditions specifically pertaining to that Benefit as advised on the Site on Jetstar.com, as well as general terms and conditions pertaining to the products or services. Jetstar may receive commission from partners/affiliates.
3.4 Members must always be one of the passengers travelling when booking special fares available on Jetstar.com.
3.5 A Member may not purchase tickets for resale. All changes to the tickets and fares are subject to the applicable Fare Rules, which may require change fee plus fare difference. The fare difference may be substantial. Members should check these Fare Rules carefully before making their purchase. The details of the Fare Rules are provided on Jetstar.com at the time of booking.
3.6 As part of Club Jetstar, Jetstar Airways provides Members with discounts and other Benefits from third party providers. This is part of the bundled benefit of Membership. Member Benefits provided by third parties are subject to the Benefit terms and conditions pertaining to that Benefit as advised on the Site on Jetstar.com, as well as general terms and conditions pertaining to the third parties’ products or services.
3.7 Member Benefits, including those by third parties are dynamic in nature and notified on the Site from time to time.
4. Privacy and personal information
Jetstar is respectful of each Member’s privacy. Jetstar.com and the Site contain our full and current Privacy Policy.
4.1 It is a condition of Membership that a Member acknowledges, in accordance with the Privacy Policy, Jetstar collects, uses and discloses the information obtained from the Member during the booking process at the time the Member elected to join Club Jetstar, along with any updates and additional information provided by the Member or any activity undertaking whilst logged in as a Club Jetstar Member in relation to the Member for the purposes described in this clause, and disclose such information to Jetstar, the Qantas Group and other organisations for the purposes of:
- providing products or services;
- improving customer service, including by means of research, marketing, product development and planning;
- Jetstar marketing its products or services or the products or services of third parties through email including personalised emails, SMS, personalised web-based marketing and hard copy mailouts; and
- any third party providing services to Jetstar, the Qantas Group or Members in connection with the administration of Club Jetstar. This information may be transferred to or from Australia for these purposes transferred to or from Australia for these purposes.
If all or any part of the requested information is not provided by the Member, Jetstar may not be able to provide all Club Benefits to that Member.
4.2 On request by a Member and to the extent permitted or required by law, Jetstar Airways will provide that Member with access to and the ability to correct their personal information held by Jetstar Airways. Only the Member named on the account will be entitled to access their Membership information. However, Jetstar Airways does comply with validly served and executed court orders and subpoenas and cooperates with investigations by State, Federal and international agencies. Under those circumstances or where otherwise required by law, a Member’s account information may be shared with others with or without that Member’s knowledge or consent.
5. Liability
5.1 Should Jetstar not be able to run any fare sale event as promoted, Jetstar will take all reasonable steps to make available an equivalent sale event to Members within 60 days. Jetstar’s liability is limited in such circumstances to making available that equivalent sale event to Members.
5.2 Members are responsible for investigating the suitability of Jetstar and third party products prior to purchase. Except as expressly provided for in these Terms and Conditions, Jetstar shall not be liable for any loss, cost, expense or damage of any nature whatever (whether direct or indirect) resulting from a Member changing their mind after purchase.
5.3 While Jetstar Airways provides third party discounts as part of Membership, Jetstar Airways is not responsible for any representations made by third parties. Subject to clause 5.4, responsibility for fulfilling the contractual or other obligations should a Member choose to purchase a third party product or service, and liability for any loss or damage relating to those products and services, rests with that third party and is governed by that third party’s terms and conditions advised on the Site on Jetstar.com.
5.4 To the extent permitted by law, Jetstar Airways excludes all liability for any loss or damage whatsoever (including but not limited to physical and psychological injury, and loss or damage to property of whatever nature) that may arise in any way in connection with the offer of goods or services by Jetstar or any third party service providers, or in connection with the supply of such goods or services, save to the extent that such loss or damage arises from Jetstar’s breach of these Terms and Conditions or the law, negligence or wilful misconduct.
5.5 Jetstar Airways will take all reasonable steps to deliver emails to the email address notified by the Member, however Jetstar Airways not be responsible for lost, misdirected, bounced, or late delivery of sale information delivered via email due to any cause beyond Jetstar’s reasonable control.
5.6 Unless otherwise required by law, Jetstar Airways does not accept any liability whatsoever for any injury, damage, loss, delay, additional expenses or inconvenience caused directly or indirectly by any events which are beyond its control including, but not limited to, war, civil disturbance, fire, floods, acts of God, acts of Government or of any other authorities, accident or failure of machinery or equipment not under Jetstar Airways’ custody or control, or industrial action.
5.7 You should obtain travel advice as to the safety, conditions or other issues that may exist at any destination before booking and travel. For international destinations, check the travel advisories on the Department of Foreign Affairs and Trade's Smartraveller website.
5.8 Jetstar conducts, consistent with industry standard, reasonable efforts to ensure that viruses (or other programs having adverse effects) do not reside on the Site.
5.9 This section applies only to the extent permitted by law.
6. Changes to Terms and Conditions
Jetstar may amend the Terms and Conditions of this agreement from time to time by posting such changes on the Site. Jetstar will give Members 1 months’ notice of changes and changes will come into effect upon the renewal of a Member’s Club Membership. If a Member objects to a change, a Member can elect not to renew their Membership in Club Jetstar in accordance with clause 2.5. Jetstar will email current Members at the email address provided in the Member’s profile to notify them of any amendments to the Terms and Conditions of this agreement provided that Jetstar shall not be responsible for any lost, misdirected, bounced, or late delivery of any email sent by Jetstar.
7. Copyright and Trademarks
7.1 Jetstar Airways owns or is lawfully entitled to all of the copyrighted material in Jetstar.com and the Site. All other intellectual property rights are reserved. The Site is for personal use only, and may not be used for commercial purposes. A Member may only download to their personal computer for viewing purposes and print out a number of pages of the Site for the Member’s personal use. Member may not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer or sell any information obtained from the Site
7.2 All trademarks, product names and company names and logos appearing on the Site are the property of their respective owners.
8. General
8.1 Interpretation: In these Terms and Conditions, unless the contrary intention appears:
- the singular includes the plural and vice versa;
- dates or times are Melbourne, Australia dates or times;
- a reference to 'include' or 'including' means 'including but not limited to'.
8.2 Governing Law: The Terms and Conditions and membership in My Account are governed by and will be construed in accordance with the laws of the State of Victoria, Australia irrespective of where the application for Membership has been completed by the Member or submitted to Jetstar. In any action or other legal process with respect to any matter or thing in connection with these Terms and Conditions or Membership the Member submits to the non-exclusive jurisdiction of the State of Victoria.
8.3 For New Zealand-based services or products: The New Zealand Consumer Guarantees Act 1993 may apply however it will not apply where Membership has been obtained, or a Member has represented it has been obtained, for business purposes, in which case provisions of that Act are excluded from these Terms and Conditions.
8.4 Nothing in these Terms and Conditions affects any rights a Member may have and which by law cannot be excluded, including under the Competition and Consumer Act 2010 (Cth) and under State and Territory consumer protection legislation.
8.5 If part or all of any clause of these Terms and Conditions is illegal, invalid or unenforceable then it will be read down to the extent necessary to ensure that it is not illegal, invalid or unenforceable, but if that is not possible, it will be severed from these Terms and Conditions and the remaining provisions of these Terms and Conditions will continue to have full force and effect.
9. Miscellaneous
9.1 Member agrees that no joint venture, partnership, employment, or agency relationship exists between you and Jetstar as a result of this Agreement or use of the Site.
9.2 The English language Terms and Conditions on Jetstar.com will be the controlling Terms and Conditions of this Agreement.
9.3 By agreeing to these Terms and Conditions, you are agreeing to receive all Club emails sent from Jetstar. If you cancel your membership in the Club, this will stop all Club emails from being sent to you effective immediately. If you select not to receive other promotional emails from Jetstar but are still enrolled in the Club, you will no longer receive any other emails from Jetstar except those regarding the Club.
9.4 These Terms and Conditions and any other terms referenced herein, shall supersede any prior written or oral agreements in relation to your Membership and constitute all the terms and conditions agreed upon between you and Jetstar.
9.5 Any rights not expressly granted herein are reserved by Jetstar and the Member.
If you have any questions or comments, please contact us at:
Jetstar Airways Pty Limited. Attn: Club Jetstar Member Services GPO Box 4713, Melbourne, VIC, 3001, Australia.