Travel insurance

Important: Jetstar Insurance emergency assistance calls, claims enquiries and general enquiries, are handled using the contacts below. Make sure you use the correct contacts for the country where you purchased your policy.

For Jetstar Travel Insurance policies purchased in Australia

Emergency medical assistance
  +603 2772 5593 reverse charges from some countries, Monday to Sunday, 24 hours
Or contact via auassistance@travelguard.com

General Jetstar Travel Insurance enquiries
1800 257 504 toll free, Monday to Friday, 8.00am-6.00pm AEST
To make an enquiry or cancel a policy by email, please contact traveladmin@aig.com
For more information see Jetstar Travel Insurance Australia.

Claims enquiries
1800 257 504 toll free, Monday to Friday, 8am-6pm AEST
To lodge a claim, please fill out this form and send to austclaims@aig.com 
Insurance products and services are provided by AIG Australia Limited, ABN 93 004 727 753, AFSL 381686, trading in Australia as AIG.
Jetstar Airways Pty Ltd, ABN 33 069 720 243 (Jetstar), is an authorised distributor of AIG in arranging this insurance.
Jetstar is not authorised to provide any advice, opinion or recommendation regarding insurance or to bind any person on behalf of AIG.
You should read and consider the Product Disclosure Statement and note the limitations and exclusions in the policy, in light of your personal circumstances, prior to making any decision to acquire the product.

For Jetstar Travel Insurance policies purchased in New Zealand

Emergency medical assistance 
+64 9 359 1645 reverse charges from some countries, Monday to Sunday, 24 hours
nzassistance@aig.com

General Jetstar Travel Insurance enquiries 
0800 655 722 toll free, Monday to Friday, 8.00am-6.00pm AEST
Jetcover_NZ_Email_INBOX@aig.com
For more information see Jetstar Travel Insurance New Zealand

Claims enquiries
+64 9 355 3072, Monday to Friday, 8:30am-5pm AEST (except public holidays)
+64 9 355 3135, to submit your query via facsimile
To lodge a claim, please fill out this form and send to nztravelclaims@aig.com
Insurance products and services are provided by AIG Insurance New Zealand Limited ("AIG"). Terms, conditions and exclusions apply. You should read the Policy Wording and Schedule of Benefits in light of your personal circumstances, prior to making any decision to acquire the product.

For Jetstar Travel Insurance policies purchased in Singapore:

Emergency medical assistance
+65 6733 2552 Monday to Sunday, 24 hours

General Jetstar Travel Insurance enquiries
jetstarenquiry@aig.com
For more information see Jetstar Travel Insurance Singapore.

Claims enquiries
Please contact jetstarclaims@aig.com

Notice of Claim
Click here to follow the on-screen instructions and provide the relevant documents to facilitate the processing of your claim submission
Jetstar Asia Airways Pte. Ltd., is a licensed agent registered with the ARB and an authorized agent of AIG Asia Pacific Insurance Pte. Ltd. 
Jetstar Travel Insurance is underwritten by AIG Asia Pacific Insurance Pte. Ltd.