Jetstar Entertainment+ is a paid service that allows you to stream Jetstar’s in-flight entertainment on your personal device during select Jetstar Australia (JQ) Airbus flights*.
In the rare event that you wish to claim a refund for your Jetstar Entertainment+ purchase, please email us at customerservices@blueboxaviation.com with the following information:
- your contact email address
- the date of your flight and flight number
- the last four digits of the card used to make the purchase
- your reason for wishing to claim a refund.
All valid refunds will be paid to the card you used to purchase Jetstar Entertainment+ within 14 days.
* Please note: Jetstar Entertainment+ is not available on our international Boeing 787 Dreamliner flights.