Only Service Dogs (Guide, Hearing and Assistance Dogs) and Service Dogs Under Training that have been approved by Jetstar are permitted to be carried in the aircraft cabin on Jetstar flights.
In addition to Jetstar's general Conditions of Carriage that apply to all passengers, this document sets out the specific conditions of carriage that apply to Service Dogs and Service Dogs Under Training, as follows.
Accompanying Trainer means Trainer under whose control the Service Dog Under Training is travelling.
Accredited Training Organisation means an organisation or trainer that:
- is a full member of Assistance Dogs International (ADI); or
- is approved under the Queensland Guide, Hearing and Assistance Dogs Act 2009 (Queensland Act.
Handler means the passenger with a disability who relies on the Service Dog to alleviate the effects of the Handler’s disability.
Jetstar means Jetstar Airways Pty Ltd, ABN: 33 069 720 243. Jetstar Asia Airways Pte Ltd, BRN: 200403570D. Jetstar Regional Services Pte Ltd, BRN: 201229688K. Singaporean Travel Agent License No. 02495. Jetstar Japan Co., Ltd. Jetstar Holidays K.K. Commissioner of Japan Tourism Agency Registered Travel Agency No. 1829. Mail-order business report number: No. 2019-Seoul Jung-gu-2057
Service Dog means a dog that is trained to assist a person with a disability to alleviate the effects of that disability, being either a guide dog, hearing dog or assistance dog. Ambassador dogs, therapy dogs, emotional support dogs, comfort dogs and facility dogs are not appropriately trained to perform tasks to alleviate the effects of a person’s disability, therefore are not considered to be Service Dogs.
Service Dog Under Training means a dog being trained to be a Service Dog.
A service dog ceases to be ‘under training’, and becomes ‘trained’, when:
a) it is placed with its Handler; and
b) the Handler is issued with a proof of identity document issued by an Accredited Organisation, showing that the dog has attained the appropriate level of training and/or passed the public access test.
Ticket means an electronic ticket issued by Jetstar or a Jetstar authorised agent on behalf of Jetstar and includes all terms, conditions and notices.
You/Your means the Handler with a Ticket who is carried or is to be carried on an aircraft and is accompanied by a Service Dog.
A. All Flights – Domestic and International
- an identity card issued by a member organisation of Assistance Dogs International (ADI); or
- an identity card issued under the Queensland Guide, Hearing and Assistance Dogs Act (Queensland Act); or
- an approval letter issued by Jetstar.
- other identification for the You and the Service Dog deemed acceptable by Jetstar at the time of approval.
1. The Service Dog or Service Dog Under Training must be accompanied by its Handler or Accompanying Trainer at all times during the flight.
2. You must ensure that the following current identity documents are available in Your carry-on baggage and produced if requested:
For Jetstar Japan (GK) flights only, a certificate and a health check book defined by Ordinance of the Ministry of Health, Labour and Welfare must be presented.
3. The Service Dog or Service Dog Under Training must be wearing its harness, vest, coat and/or medallion, identifying it as a Service Dog or Service Dog Under Training.
4. You or Accompanying Trainer must occupy the seat, and the Service Dog or Service Dog Under Training must be seated on the floor in the space allocated by Jetstar, not on the adjacent seat or in the Your or Accompanying Trainer's lap.
5. The Service Dog or Service Dog Under Training must be placed on a moisture absorbent mat and be secured in a way to prevent it from moving from the mat at all times during the flight. For safety reasons the dog must be restrained by attaching its leash to the aircraft seat leg, seat track ring or other tether point approved by Jetstar. The leash should have the ability to be shortened or lengthened as required. For safety reasons, the dog should not be secured directly from its collar or to the aircraft seatbelt being worn by a passenger and must not obstruct the aisle or emergency exits.
6. You accept full responsibility for the Service Dog or Service Dog Under Training, including attending to the dog’s needs for the duration of their travel and any damage to other people, premises or facilities caused by the Service Dog.
7. You also accept responsibility for compliance with all Jetstar and governmental requirements, regulations, or restrictions, including entry permits and required health certificates of the country, state, or territory from and/or to which the animal is being transported.
8. In the event your Service Dog caused any personal injury, property damage or other damages, including in circumstances where Jetstar or You incur any damages due to the Service Dog or Your noncompliance with Jetstar or government requirements, regulations or restrictions, Jetstar is not liable for such loss and You will be required to reimburse Jetstar for any such loss, damage or expense.
9. Unless caused directly by the fraud, negligence or wilful misconduct of Jetstar, Jetstar will not be liable for illness or injury to a Service Dog or death of a Service Dog. Unless directly causes by the fraud, negligence or wilful misconduct of Jetstar, and in the event, Jetstar must obtain veterinary care, accommodation or transport of a Service Dog that is denied entry into a country, is unwell, injured, deceased, Abandoned or for any other reason, You will be required to reimburse Jetstar reasonable costs associated with such veterinary care, transport or accommodation expenses incurred by Jetstar. You acknowledge, that in respect of a Service Dog that is denied entry into the USA, Jetstar has a legal obligation to return the Service Dog to the country of departure within 72 hours of denial.
10. In respect to Service Dogs flying to the USA, where a Service Dog is Abandoned by You, then the Service Dog may be turned over to a local animal shelter or pound or otherwise handled as Jetstar may deem proper without any liability to Jetstar. You will be required to reimburse Jetstar reasonable costs incurred by Jetstar associated with: (1) returning the Service Dog deemed abandoned to You or Your agent or (2) caring, feeding, or transporting the Abandoned Service Dog and any other reasonable costs incurred by Jetstar associated with the Abandoned Service Dog.
‘Abandoned’ means:
(i) when explicitly stated by You or Your agent verbally or in writing to Jetstar or a regulatory body; or
(ii) You fail to cooperate with or respond to Jetstar’ attempts to contact You within 24 hours; or
(iii) You refuse payment within 24 hours for US regulatory mandated examinations, testing, holding, or treatment needed to ensure the safe importation of dogs and cats into the USA.
11. The Service Dog or the Service Dog Under Training does not receive a separate baggage allowance.
12. You or Accompanying Trainers (and the Service Dog or Service Dog Under Training) must generally pre-board the aircraft (i.e. before other passengers board the aircraft). This is for the passenger and dog’s safety and comfort, and to allow time for cabin crew to complete their individual safety briefing to the passenger (if required) and to ensure that the dog is properly secured.
13. Jetstar' priority is the safety of our aircraft, our passengers and our crew. Jetstar will not carry any Service Dog or Service Dog Under Training which is likely to affect a person on the aircraft in any way that may adversely affect the safety of the aircraft. The pilot in command has the final decision as to whether or not the Service Dog or Service Dog Under Training is carried on the day of travel and may impose any further conditions that he or she requires in the interests of safety. Jetstar reserves the right to take any action necessary to ensure the safety of the aircraft, including in circumstances where a Service Dog or Service Dog Under Training is behaving in an uncontrollable, aggressive, and/or dangerous manner.
14. If a Service Dog or Service Dog Under Training has been approved to travel in the aircraft cabin and there is an issue with the dog at the airport or during flight (including but not limited to any issue that compromises or threatens to compromise cabin safety, the safety of staff, the public or passengers), Jetstar reserves the right to refuse any future request for that dog to travel in the cabin of the aircraft.
B. International Flights Only
In addition to the conditions of carriage set out above, the following additional conditions of carriage apply to Service Dogs on international Jetstar flights:
1. Service Dogs may be permitted in the aircraft cabin on international flights, subject to operational requirements, local airport authority requirements and civil aviation safety and/or quarantine regulations.
2. Service Dogs are not permitted to travel to or from Thailand. With the exception of Thailand, Service Dogs are generally permitted to travel on international routes operated by Jetstar to countries outside of Australia, however you should check with the Quarantine Authorities in the relevant countries before making your booking. There are some specific requirements for travel to Japan, New Zealand, and the United States, including in relation to approval before travel and limitations on arrival dates/times.
3. It is the Your responsibility to ensure that all Quarantine requirements are met for all international travel. Generally, Your are responsible for dealing with the quarantine authorities. Jetstar may have some limited involvement and Jetstar may assist with the process by seeking information from You. For international flights into Australia, Jetstar cannot allow a Service Dog to depart on a flight to Australia until Jetstar receives a valid Service Dog import permit and written advice from the Australian Department of Agriculture and Water Resources confirming receipt of the import permit, official health certification and any required laboratory test results and Jetstar has verified this information.
4. When travelling internationally, restrictions and regulations concerning the uplift, transit, disembarkation, inoculation and quarantine of animals must be checked by You. Most countries have strict regulations and failure to adhere to these regulations may result in the Service Dog being separated from You for several months or at worst, the Service being transported back to the departure port or euthanised. You should refer to the relevant quarantine authority for more information.
5. You must ensure that the correct documentation (including inoculation certificates or entry permits) is carried with You in their carry-on luggage at all times to ensure that the Service Dog can lawfully depart the country of origin and be cleared for entry into the country of arrival. Under no circumstances will Jetstar accept liability for the failure of entry clearance of the Service Dog at the destination or any other arrival port, including due to incorrect or insufficient documentation.
6. When travelling internationally, You should consider relevant local customs or regulations concerning dogs in public places, such as restaurants and hotels. Jetstar accepts no responsibility or liability should the Service Dog be denied access to such public places.
7. If the aircraft is diverted, Jetstar will assist where possible but under no circumstances will Jetstar accept liability if the Service Dog is no longer approved for quarantine clearance at the destination, any other arrival port or when entering or returning to Australia.
8. If you are travelling on any international flight with a carrier other than Jetstar, You must speak to that carrier to discuss carriage of Your Service Dog.
9. Jetstar will not accept bookings for Service Dogs Under Training on international flights operated by Jetstar.
C. Service Dogs Under Training
In addition to the conditions of carriage set out above, the following additional conditions of carriage apply to approved Service Dogs Under Training.
- two individual Economy Class Domestic flights (e.g. a return city pair SYD-MEL-SYD) for the purpose of travelling to experience the aircraft environment prior to certification, where each flight should not exceed three hours; and
- a single Economy Class Domestic flight for the purpose of delivery. Service Dogs Under Training that have completed their training program and are travelling for placement with their Handler can undertake a Domestic flight of any duration.
- a current trainer's identity card issued by a member organisation of ADI; or
- a current trainer’s identity card issued under the Queensland Act; or
- other current identification for the trainer deemed acceptable by Jetstar at the time of approval.
- current documentation issued by a member organisation of ADI or under the Queensland Act for the Service Dog Under Training demonstrating that the dog has achieved a standard suitable for travel on public transport, including an aircraft cabin (eg: a Public Access Test).
1. Service Dogs Under Training are limited to a maximum of:
Note: if additional flights are requested and approved by Jetstar, the Accompanying Trainer or Training Organisation must pay for the second seat that the dog sits in front of, and their own seat.
2. Service Dogs Under Training are not carried on international flights operated by Jetstar. Service Dogs Under Training are not carried in Business Class
3. If a Service Dog Under Training is approved for carriage in the aircraft cabin, that approval is only approval for carriage as a Service Dog Under Training. Once the dog's training and certification has been completed, the dog will require a new approval as a Service Dog.
4. The Accompanying Trainer must ensure that the following current identity documents are available in their carry-on baggage and produced if requested:
For the Accompanying Trainer:
For the Service Dog Under Training: