Portarlington Grand Hotel

CANCELLATION AND AMENDMENTS: Off Peak: Cancellations to bookings made within 48 hours of the arrival incur a fee equal to the full stay. Peak: Cancellations to bookings made within 7 days of the arrival incur a fee equal to the full stay. No charge for change of dates, please note rates are subject to change and may differ from the original price booked No charge for change of dates, please note rates are subject to change and may differ from the original price booked. NO SHOWS: Failure to arrive on the date specified will result in the cancellation of your booking and will incur a charge equal to the booking’s accommodation cost for the first night. RATES: Room rates and promotions are subject to change, based on availability at time of booking. Minimum stays may apply during weekends or peak event periods. These conditions will be noted at time of booking if applicable. CHECK IN / OUT: Check-in time is from 2 pm. Check-out is no later than 10 am. Late check-out can be arranged up to 12 noon at a cost of $50, subject to availability. SMOKING POLICY: People come to Portarlington for the fresh air and sea breeze. Portarlington Grand Hotel accommodation is 100% smoke-free. If there is evidence of smoking in the rooms a fee of $200 will be applied to the guests bill on departure, so we can have it fresh and clean for our next visitors. Where CFA/FRV has attended to a false alarm due to smoking in the room, guests may also be liable for the CFA/FRV callout fee. PARKING: For your convenience, we have our own onsite parking at the rear of the hotel for our guests. PETS AND DOGS: No Pets or dogs are allowed within the internal building or accommodation. Controlled dogs are welcome in the outdoor dining areas. NO CREDIT CARD SURCHARGE: We are delighted to share that we do not charge our guests a credit card surcharge. CREDIT CHARGES: Your credit card will be charged for accommodation costs at time of check in. Other incidentals, food and drink, will be charged to your credit card upon check out. If you are departing outside of reception hours, we will automatically process the costs to the credit card we have on file. A tax invoice of these charges will be emailed to you. NO PARTIES OR LOUD NOISES: Portarlington Grand Hotel has a zero-tolerance policy on parties being held in the accommodation rooms. Come downstairs to The Atrium or Front Bar if you want to celebrate (responsibly) a little longer. VENUE DAMAGES: Every registered guest is personally liable for all charges and remain liable for all damages of the room or property therein, or any discrepancies during their stay, due to actions of themselves or their guests. Please note that CCTV cameras operate throughout the venue. MIN AGE REQUIREMENTS: Please note that the minimum booking and check-in age is 18 years, photo ID may be required upon request. We cannot accommodate guests under this age staying without parent(s), legal guardian(s) or a spouse who is over the age of 18.