Kith Hotel Darling Harbour

PAYMENT CARD POLICY A valid Credit or Debit Card is required at the time of booking and a valid Credit or Debit Card must be presented at the time of check-in. The card may be used by the Hotel for payment of a deposit as advised at the time of booking or as a guarantee for a future payment, in the event of damages, a no-show, a cancellation or change to the reservation. The Hotel will not accept cash payment or payment from a card that is not properly verified through our payment system. CANCELLATION POLICY Cancellation Policy is based on your selected rate plan, please refer to your booking terms & conditions prior to completing your reservations. If you made your reservation through a third-party website, cancellations must be made directly with the third party. The hotel is not authorised to cancel, and cannot provide refunds, for any third-party reservations. New Year Period: Full payment must be received at the time of reservation for bookings staying between 30th December and 1st January (inclusive). No cancellations, amendments or refunds are available through this NYE period. Guests will be liable for the full duration of their original booking. No refunds will be provided in the event of a no-show, or cancellation outside of the free cancellation window. GUARANTEE POLICY A valid credit card is required at time of booking. Your card will not be charged unless indicated in the booking conditions of your chosen Rate Type (Please review Rate Information before completing your reservation). DAMAGE DEPOSIT POLICY A $100 per room damage deposit charge will be made to your credit or debit card upon check-in and is refundable upon check-out should there be no damages to the room or property following check-out room inspection. Excess damage charges may be charged to the card on file should the cost of damages exceed $100. Guests will be held responsible for any missing or damaged items in their hotel room or any internal/external areas of the property. This includes, but is not limited to: room key cards, glassware, pillows, kettle, iron, hairdryer and any items requested from the front office Guests who have damaged the hotel property or left the property excessively dirty such that additional effort and products are required to clean, are liable to pay for cost incurred to reinstate the room to its original state, including all legal expenses involved in recovering the cost. In the event that a fire alarm is activated due to a false alarm caused by a guest's actions, a fee of $1000 will be charged to the card(s) associated with the reservation. In addition to the $1000 false alarm fee, any additional charges incurred by the hotel due to the false alarm may also be billed to the responsible guest. A late check-out fee may apply if the property is not vacated prior to the set check-out time. SMOKING POLICY Smoking and use of illegal substances are strictly prohibited at the hotel. In the event where evidence of smoking or illegal substance use is found, the Hotel will absorb the full damage deposit. EVICTION POLICY The Hotel reserves the right to evict any guest, visitor or member of the public at any time for any anti-social behaviour, including but not limited to: Possession or usage of illegal drugs; Throwing objects out the hotel windows; Spitting out the windows; Willful damage to hotel and/or guest property; Applying graffiti; Theft of any property; Sexual harassment; Loud and rowdy noise on the accommodation floors, rooms and rooftop; Physical or verbal assault or abuse of the hotel staff, other guests, customers or members of the public on hotel premises; Any behavior deemed as a potential safety threat to others. No refund will be provided for termination of stay as a result of eviction. REFUND POLICY Refunds will not be provided for cancellations made outside of the free cancellation period, or no-shows, depending on the reservation's cancellation policy. The Hotel will not entertain refund requests resulting from the customer's change of mind or errors in the reservation made on the customer's part. Refund requests will be reviewed should the Hotel be unable to offer the rooms as booked or should there be any factual inaccuracy of the hotel information listed online. SPECIAL REQUEST POLICY Special requests are not guaranteed and are subject to availability. The Hotel's inability to accommodate any requests is not grounds for refund eligibility. Guests are only guaranteed the room type that was originally booked. LOST PROPERTY POLICY The Hotel cannot be held liable for any lost, damaged, or stolen items during a guest's stay. Lost items will be securely stored for 30 days, after this time unclaimed items will be disposed of. Guests are responsible for retrieving their items within this timeframe.