Alston Apartments Hotel

Airport shuttle: Starbus can stop directly at the front of the Property. Approx $20/ person Taxi: $55 - $60 from the Airport. Train: Depart from Melbourne Central Station, board No. 1 or 8 Tram and get off at the intersection of Lygon/ Elgin streets. Head east direction until you reach 138 Elgin Street, Carlton Car: On your GPS/ Smartphone, key in "138 Elgin Street, Carlton 3053" TERMS & CONDITIONS OF YOUR STAY To ensure every Guest experiences a pleasant stay at our property/ apartments, and by booking the accommodation and staying at our property you have accepted the following Terms and Conditions of the Alston Apartments Hotel, as follows: A) REGISTRATION AND IDENTIFICATION Upon arrival, all guests are required to sign a registration form. Adequate identification (current Drivers licence, passport or other form of photo ID) is required at time of check-in to verify your identity. The manager reserves the right to refuse entry if ID is inadequate. A copy of your Photo ID will be taken for security purposes. B) PAYMENTS You will be charged the total invoice amount at the time the reservation is made. You can pay via MasterCard, Visa, bank account, and Cash. At the time of writing, VISA/ MASTER Credit card have a 3% surcharge, and AMEX/ DINERS have a 4% surcharge. A booking confirmation will be sent to your nominated email address which should be printed and presented on check in. If you are paying by Cash, we will refund the full amount to your card once receipted when you Checked-in. If you are paying by Cheque, it must be banked and cleared 10 days prior to your arrival. Prices are quoted in Australian dollars, and are on a per-apartment per-night basis and the total booking amount will be based on the date period confirmed. C) PRE-AUTHORISATION Guests are required to present a MasterCard or Visa card for a $150 pre-authorisation on check in. At times, the pre-authorisation will be $200 or over, depending on circumstances. This pre-authorization validates the presented card, and acts as a bond to cover (but not limited to) lost key/s, breakages, damages, smoking in the room, bringing pets, excessive cleaning and helps protect both the cardholder and Alston Apartments from possible fraud. The pre-authorised amount is set aside on behalf of Alston Apartments by the card issuer i.e. your financial institution and is released up to 3-4 business days after activation, depending on the issuer. Note a pre-authorisation is not a charge. Once a pre-authorisation has been made, Alston Apartments cannot lower or release the authorised amount until check out. The pre-authorisation will affect your available funds balance or spending limit. For further information refer to your card issuer. If you do not have a Credit Card, or there is insufficient fund in your Credit Card, we will require a Cash Bond of minimum $150 - $200+, depending on the nature of the booking. D) BOND (CREDIT CARD OR CASH) - WHEN DO WE FORFEIT AND DEDUCT YOUR BOND? The Bond collected is to cover any incidentals and property damages committed by you - the Guests, it is only a minimum. If the damages exceeded the bond collected, you agreed to indemnify us for the costs of repair. On reasonable ground, 3 quotations will be obtained and we will select the lowest price as the value of compensation. If you refuse to pay, an official report will be filed to the Victoria Police for certification purposes together with your Driver’s License, and “Mckean Park Lawyers” (Melbourne) will be appointed to commence the debt recovery process with you. We especially pay special attentions to “smoking” in the apartment, pets, parties, and excessive noise. Any evidence of smoking in the room or bringing Pets to the apartment will result in immediate forfeiture of the bond. As our staffs are non-smokers, we are extremely sensitive to unusual smell. Minimum 2 Witnesses will be required to verify the smell if there is objection from you. Any disagreement will move the matter to Consumers Affairs. Incidentals such as lost key/s, breakages, damages, smoking in the room, bringing pets, carpet damages due to pet and cigarette burns, excessive cleaning, and resolving other disorderly behaviours, will all be recovered from the Bond. To elaborate further on the above Terms, and to ensure the comfort of every guest, we further emphasize and enforce the following policies:- E) STRICTLY NO SMOKING in the apartment, the balcony, patio/ terrace, Fire exit stairways, and the air space within the building are all strictly non-smoking. Smoking in the apartment damages the ambiance of the room: the smell stains the furniture/ air conditioning unit/ and damages the carpet, and causes the next Guests to suffer an asthmatic reaction. Cleaners often required 2 hours to completely neutralize the air. Hence, a minimum of $150 Fee will be charged to your credit card/ or deducted from the Bond if a slight cigarette smell is noted in the room. However, you may smoke outside the property (outside the main entrance) or take the Lift to level 3 and smoke in the Open space terrace. We appreciate your understanding and cooperation on this matter. F) PETS ARE NOT PERMITTED AT ANY TIME – pets have damaged and stained our carpet in the past with their scratches and droppings, resulting to unnecessary clean up and repair cost, therefore we reserved the right to inspect and enter your apartment (whilst you are away) if we suspect that you are hiding or keeping pet(s) in our apartment. Any evidence concluding that a pet was present in the apartment, we will deduct/forfeit $200 from your credit card/ or Cash Bond per night. We do not negotiate on the degree of damages. You will further indemnify us for any excess cost of repairs. G) NO PARTY & NO EXCESSIVE NOISE – Please note Alston Apartments are for “accommodation use” only. Our intent, as an accommodation provider, is for all our guests to enjoy and experience a pleasant rest at our property, as a result, we enforce a strict NO PARTY policy. Any person(s) found to be creating excessive noise, having a party in their apartment or exceeding the numbers of permitted guests will be evicted without refund. Regardless, all visitors must leave by 11pm each night and only the registered overnight guests (limits apply) are permitted to be in the apartment after this time. Alston Apartments Hotel may evict a guest or visitor without warning and Police will be contacted if a Guests/party/ group refuses to cooperate and continues to create unreasonable and excessive noise after 11 PM (despite our friendly and courteous warning), no refund will be given if this situation occurred and full Bond will be forfeited for this disorderly behaviour. We ask that you contact the Reception should you experience excessive noise from other guests/ visitors. H) INAPPROPRIATE BEHAVIOURS For the interest of public safety and ensuring every Guests experiences a pleasant stay at the Alston Apartments Hotel, we will enforce a Zero tolerance on Guests behaving badly & inappropriately at our establishment, including (but not limited to) drug/ alcohol intoxication in the premises, swearing, screaming, loud music after 11PM, talking unreasonable loud, inflicting pain on others, verbal/ physical abuse, and threats to Staff, other Guests/residents, security personnel, including self, disrupting other Guests peace & quietness, creating unreasonable noise after 11PM (breaching Section 48A of the Environment Protection Act 1970 (EP Act)), and other offensive activities. Alston Apartments staff will exercise its rights to warn, eject, and in extreme cases, with no warning, contact the Police on “000” for immediate eviction. No refund and full forfeiture of Bond. Guest/s shall comply with all reasonable requests, instructions or demands made by the management. In summary, Alston Apartments reserves the right to charge the guest/s for damages and any replacement cost of any loss, theft, or damage to keys, furniture, fixtures and all fittings in the apartment/s and associated common areas, including excessive cleaning if deemed justified by management. Fair wear and tear excluded. I) VICTORIA POLICE The duties of the Victoria Police are to prevent and manage disorderly behaviours and crimes. As an Accommodation Provider, we work closely with the Victoria Police to ensure the safety of our Guests. For all disorderly behaviours committed in the premises, we will allow the Victoria Police to manage it. As a Guest, you are encouraged to contact the Victoria Police on “000” for all suspicious activities at the Property at all times, and to report any anti-social behaviour, but also call Victor on 0425 736 826 (Duty Manager) to notify him. J) Cancellation If cancelled or modified up to 28 days of your arrival date, no fee will be charged. If cancelled or modified later, or in case of no-show, the total price of the reservation will be charged. However, we do accept cancellation based on “special” circumstances. If after check-in you have a change of plans, or are dissatisfied with any aspect of the accommodation and decide to cut short your stay, the type and value of compensation, if any, will be at the discretion of Alston Apartments. We may offer the “Off Set” arrangement as a solution in which we will endeavour to sell the room nights as urgently as possible and refund the balance to you. We adopt an honesty culture at Alston. K) Travel Insurance Alston Apartments Hotel is located in secure environments and we do everything possible to ensure security levels are maintained, and we ask that our guests do so too. However, Alston Apartments Hotel takes no responsibility for any personal possessions that are lost, stolen or misplaced whilst on the premises. In that regard, we recommend that our guests obtain an appropriate level of travel insurance. Alston Apartments Hotel strongly recommends that, at time of booking, you consider purchasing a Comprehensive Travel Insurance of your choice. Travel Insurance can be purchased from any travel agents. We suggest that the policy include, but not limited to, the following coverage – loss of payment through cancellation, loss or damage to personal baggage, loss of money and medical expenses. We, and on the behalf of all employees or agents do not accept any responsibility for any act, omission, default or neglect of themselves, their employees or agents for injury, damage, or loss to persons or goods whatsoever or however the same may be caused and they do not warrant and are in no way responsible for the accuracy of any information given in statement made by their service providers in terms of travel arrangements. Furthermore, Alston Apartments Hotel will not be liable for any accident, injury, delay, property damage or personal loss to you or those travelling with you in connection with any accommodation, transportation, or other travel vehicle & services resulting directly or indirectly from any occurrences or conditions beyond its control, including but not limited to acts of terrorism, act of God, defects in vehicles, war, strikes, theft, delay, cancellation, civil disorder, fire, floods, acts of Government or of any other authorities, accident to or failure of machinery or equipment, maintenance requirements or industrial action disaster, Government regulations or changes in itinerary or schedule. Please note that all travel documents, observance of laws and regulations of various Governments are your responsibility. O) Internet Access Alston Apartments assumes no responsibility for any connection difficulties between its proprietary system and guests' WiFi devices, or CAT5e connection. We are located in a fantastic location, therefore car-parking is extremely scarce. We have Limited FREE Off-site car parking available from Sunday to Thursday @ 371 Drummond St, Carlton - subject to availability and is based on "first come first serve" basis. For Friday, Saturday,and special events days there will be a charge of $15/day if you need us to "guarantee" a car-park space - otherwise it is subject to availability. Alternatively, FREE street parking from 6:30pm onwards Monday to Friday in front of the Alston. And 12:30pm on Saturday, and Sunday FREE ALL DAY. Pay parking is located at Lygon Shopping Centre (2 mins walk), For all carparking enquiries, please call our establishment for more information, or once you received your booking confirmation to advise of your car-parking needs.