Pacific Bay Resort

On check in a $150 Pre-authorisation on a credit or debit card is required for security per room. You are unable to use your pre-authorization for incidentals; this is for security only. Pre-authorizations (excluding AMEX) are manually released from the property 48 hours after departure. Your banking or financial institution may continue to hold the funds after this time, as per their terms and conditions, which are outside the properties control. NO SHOW POLICY – ALL ROOMS AND RATES Once your reservation is confirmed, you are required to notify us in writing via email of any cancellations or modifications to the reservation.100% of the accommodation amount will be charged for no shows. 48 HOUR CANCELLATION POLICY – ALL ROOMS AND RATES 48 Hours’ notice prior to arrival is required via email to cancel or modify your reservation with no charge.100% of your accommodation amount will be charged if cancelled within 48 hours of arrival. 14 DAY CANCELLATION POLICY – ALL ROOMS AND RATES (Applies in High and Peak Seasons, School Holidays and Public Holidays) 14 Days’ notice prior to arrival is required via email to cancel or modify your reservation with no charge.100% of the accommodation amount will be charged if cancelled inside 14 days. PACKAGED RATES. Packaged rates adhere to the same terms, conditions, and policies as room-only rates. Unused or unutilized food, beverage, add-on services, or activity components are non-refundable.