Bellbry Lodge

POLICIES & CONDITIONS OF STAY Please read these Policies and Conditions of Stay carefully. When you make a booking, you accept on behalf of your party the terms of these Policies and Conditions of Stay. It is your responsibility to ensure that all the details on your confirmation documents are correct and to bring to our attention any errors or discrepancies within 48 hours of your booking. Travel Insurance We highly recommend holding and maintaining all appropriate and sufficient travel insurance prior to staying, and during your stay, with us. Rates and Inclusions All rates quoted in Australian Dollars (AUD) and inclusive of 10% GST. Rates as quoted are per suite per night. A three night minimum stay applies in all suite types. Payment Policy A credit card is required to make a reservation. Full payment is required at the time of booking. Cancellation Policy Bookings may be cancelled prior to 30 days of arrival without forfeiture. For cancellations within 30 days of arrival all monies will be forfeited. No refund can be given in the event of non-arrival, any unused services or unused nights. Access to the Lodge You acknowledge and agree that your right of access is limited to your short-term accommodation within your specified Lodge suite for the duration of your stay, and does not extend to any other use or purpose. We, and our directors, officers, contractors and employees, will at all times be entitled to access your suite and any property in, on or around the lodge, including (without limitation) for the purposes of cleaning, maintenance, guest relations, servicing the lodge and suites, or otherwise to check on your welfare and the welfare of others and/or the state of cleanliness, security and repair of the lodge and its surrounds (irrespective of whether you are in the lodge and suites or not). You must at all times provide access to all such areas to us, our directors, officers, contractors and employees. You acknowledge and agree that we may exclude you, and any persons travelling with you, from our property if you or them do not comply with any of these conditions of access and, if we do, you must immediately comply with all of our reasonable directions and requirements, including to immediately leave our property. Child Policy You acknowledge we are an adult-only property and do not accommodate children. Maximum Occupancy 2 adults per suite. At no time during your stay should the number of guests exceed that of the number on your booking. Breach of this Policy and Condition of Stay will result in immediate termination of stay and forfeiture of all monies paid. Guest Visitors Bellbry Lodge is reserved for guests only. Granting access (or sharing access codes) to other parties will result in immediate termination of your stay and forfeiture of all monies paid. Trespassers will be charged to the full extent of the law. Check-in / Check-out times Check-in time for direct bookings with Bellbry Lodge is from 2pm. Check-in time for bookings made via third parties (eg. Booking.com, Expedia, Qantas and Jetstar Hotels) is from 4pm. Check-out time is strictly 10am. Damage, Theft & Cleaning If we consider that you, and/or any person travelling with you (and/or any person you invite to our premises and/or property), cause or contribute (by act or omission) to any loss or damage to (or theft of) any property (including real or personal property) owned, leased or licensed by or to us (or owned, leased or licensed by or to any of our directors, officers, employees or contractors), we may reasonably assess the likely costs of replacing and/or rectifying the lost or damaged property (including freight and logistics costs and other incidental costs), and/or any other loss or damage which may likely result or arise from such loss or damage, and recover such costs, loss and damage from you (Loss). You must immediately pay us the Loss, upon demand by us. You authorise us to charge or debit your credit card or debit card, the details of which you provided to us through the booking process (or otherwise provide to us prior to, during or after your stay with us), to collect (or receive payment for) the Loss. You acknowledge and agree that you are responsible for securing your suite, and for taking reasonable steps to keep your suite clean and tidy, at all times during your stay. Furniture, fixtures and fittings are not to be altered or moved between rooms or suites. We at all times reserve the right to charge you for any additional costs (which will include the costs associated with any cleaning and/or laundry required in excess of what would ordinarily be required) we suffer or incur in cleaning and/or servicing your lodge, should we consider that such additional costs are the result of your failure to maintain a reasonable state of cleanliness in your lodge. You authorise us to charge or debit your credit card or debit card, the details of which you provided to us through the booking process (or otherwise provide to us prior to, during or after your stay with us), to collect (or receive payment for) these additional costs. Smoking Bellbry Lodge is a non-smoking property. Smoking inside the suites or on the Lodge grounds is strictly prohibited and will result in immediate termination of stay and forfeiture of all monies paid. A charge of $1000 for a specialised clean will also be incurred to eliminate odours. Pets Bellbry Lodge does not accommodate pets. Pets inside the suites or on the Lodge grounds is strictly prohibited and will result in immediate termination of stay and forfeiture of all monies paid. A charge of $1000 for a specialised clean will also be incurred to eliminate odours. Personal Belongings You acknowledge that we do not cover your personal belongings under our insurance policy and therefore take no responsibility for any loss or damage of guests personal property left on the premises and agree that you will not make any claim against us for any damages or loss to your personal belongings regardless of how or where the loss or damage occurred. Behaviour Parties or gatherings are strictly prohibited. Any disturbance whatsoever to other guests, including excessive noise (which includes loud music, raised voices, car engines and foul language), is prohibited and will result in immediate termination of stay and forfeiture of all monies paid. Pool & Pool Equipment Rules All guests using the pool do so at their own risk. You acknowledge that Management are not responsible for accidents or injuries. No diving, running or pushing in pool area is allowed. No glassware allowed in pool area. Any persons interfering with pool equipment will be considered in breach of our Policies and Conditions of Stay and will result in immediate termination of stay and forfeiture of all monies paid. Lockouts & Loss of Remote Controls Lockouts will incur a standard or after hours call out fee of $40.00 & loss of remote controls will incur a $200.00 replacement charge. Vehicles You acknowledge that we do not cover your vehicles under our insurance policy and therefore take no responsibility for any loss or damage of vehicles on the premises and agree that you will not make any claim against us for any damages or loss to your vehicles regardless of how or where the loss or damage occurred. We strongly recommend you retain comprehensive vehicle insurance for the duration of your stay. Parking Lodge parking is reserved for guests only. Guests are not permitted to authorise third party vehicles to park on Lodge premises. All other vehicles will be towed at guest expense. Commercial Use Bellbry Lodge is not to be used for commercial purposes. Liabilities You acknowledge that we do not accept liability for any injury, damage, loss, additional expenses and disruptions due to electrical storms or other acts of God caused directly or indirectly by events, which are beyond our control and agree not to make any claim in relation thereto. No Tenancy You agree that regardless of your length of stay there is no tenancy or other rights created under any Landlord and Tenant laws and there are no such laws that apply to your stay. Changes Beyond our Control Compensation will not apply if a significant change is made for reasons beyond our control. These include: war, threat of war, riots, civil disturbances, terrorist activity, industrial disputes, natural and nuclear disasters, fire, epidemics, health risks, changes due to rescheduling or cancellation of flights by an airline or alteration of the airline or aircraft type; closed or congested airports or ports, hurricanes and other actual or potential severe weather conditions, act of government or public authorities or other circumstances amounting to force majeure and/or Acts of God. Breach of Policies & Conditions of Stay You agree that, should you or your visitors breach any of the terms and conditions: You will pay to us the total loss or damage that we suffer as a result of that breach and hereby authorise us to debit your credit card in payment of that loss or damage and we may evict you and your travelling party without notice. Booking Constitutes Acceptance of these Policies and Conditions of Stay The policies and conditions of stay are subject to change without notice. Bellbry Lodge is operated by Oakshore Hotel Management Pty Ltd.