Booking Terms and Conditions

Qantas Group Accommodation Pty Ltd ABN 32 152 774 457 ('Jetstar Hotels') is a wholly owned subsidiary of Qantas Airways Limited. Your booking is being made through Jetstar Hotels.Please read these Booking Conditions carefully as they apply to each traveller included in bookings for land content. If you do not agree to these Booking Conditions you must not use this service.Jetstar Hotels is not itself a tour, event, activity, car rental or accommodation provider. Goods and services are not provided by Jetstar Hotels and are provided by other service providers as set out in your booking. Jetstar Hotels is acting as agent for the service provider and your agreement is made with that other service provider and not with Jetstar Hotels. You should obtain and read the applicable service provider’s terms and conditions as they may limit or exclude liability in respect of death, personal injury and loss or damage to your property. Jetstar Hotels may receive commission from these service providers for Jetstar Hotels bookings.In some cases Jetstar Hotels uses a third party intermediary, or additional agent, to facilitate your booking with the service provider. Your booking may reference this third party as the booking agent.

In these Booking Conditions:

"land content" refers to non-airfare components such as activities, accommodation and car hire."service provider" means the person or entity that will provide the land content to you. 1. Bookings with hotelsAll land content offers are subject to availability.

1. The maximum number of travellers in a single booking is 9 adults and 9 children/infants, depending on the hotel selected. Hotels may require photo identification at check in and proof that the guest checking in is over 18 years old.

2. Changes or Cancellations by you to your hotel bookingIf you want to cancel or change any details of your booking, you must contact the Jetstar Hotels Customer Helpline - click here for contact details. We will do our best to assist you, but cannot guarantee that changes can be made. Please note that:

1. bookings at certain service providers, or in certain time periods, or for certain room types cannot be cancelled or changed;
2. some service providers may permit cancellations or changes but this may involve that accommodation provider imposing a charge; and
3. the change and cancellation conditions will be available on the relevant property details page and through the booking process, which you access prior to finalising a booking.

If you fail to cancel a booking and do not check-in in accordance with the booking made, you will be charged for up to the full amount of the booking made.Subject to confirmation by Jetstar Hotels of any entitlement to a refund from the relevant service provider, any refund amount due to you will be credited to your original form of payment within 30 days of your call.If a Qantas Frequent Flyer Member is eligible for a refund, the Qantas Frequent Flyer Member will receive any refund in the same manner in which the booking was made , (e.g. Qantas Points, cash or a combination of cash and Qantas Points) less a deduction for any applicable fee. 3. Requirements upon Check-in:Hotels may require photo identification at check in and proof that the guest checking in is over 18 years old. Hotels may also require you to present a valid credit (not debit) card or cash deposit at check in for incidentals. To check such requirements and re-confirm your booking please call the hotel’s reservations department 24 hours prior to check in. 4. Specific Assistance and RequestsIf you require specific assistance, for example if you need to travel with a guide dog, hearing or mobility dog or you require a wheelchair, a cot or other specialised equipment, then please ensure that you enter those details as a special request during the booking process. Jetstar Hotels will pass your special request to the service provider but cannot guarantee your request will be met by the service provider. 5. Product DescriptionsDescriptions featured are based on information provided by service providers to Jetstar Hotels. Any facilities shown as included are subject to change by the service provider. Jetstar Hotels does not guarantee any particular standard or class of accommodation or other service provided by a third party.Maps are shown for general information and may not necessarily reflect actual routings, locations or services provided. Photographs may show places in the geographic areas and these are not necessarily included in the booking price unless specifically stated. Hotel room photographs are representative only, actual rooms occupied may vary in layout and decor and inclusions from those shown. Images may be supplied courtesy of third parties such as tourist bureaus, hotels and tour operators.Any ratings on a hotel listing are either self assigned by the service provider or obtained through Expedia (displayed as circles) or by independent third parties (displayed as stars). 6. Health and ImmigrationYou are responsible for all visa, passport, immigration, quarantine, customs, health and other requirements of the countries you visit or transit through. For international travel, each person must carry a valid passport (with the required validity period) at all times. Jetstar Hotels will not accept responsibility for your failure to ensure that you have correct travel information and all required documents and approvals. 7. Destination Passenger EnquiriesJetstar Hotels makes no representation as to the safety, conditions or other issues that may exist at any destination. You should obtain travel advice before booking and travel. For international destinations, check the Department of Foreign Affairs and Trade’s Travel Advisories on www.smartraveller.gov.au. 8. Contact InformationIt is essential to ensure that you or the person making your booking advises Jetstar Hotels of an email address and telephone number where you can be reached if necessary before and after your departure. We may leave messages for you on the email address and/or phone number/s you provide.If any part of your booking is changed, for example, if a service provider overbooks hotel accommodation, or one of the land content components you have booked becomes unavailable, we will use reasonable endeavours to notify you on the email address and/or phone number/s you provide to us with your booking. 9. Not Included in Price of HotelThe cost of anything not specifically advertised as included in a booking is at your expense. 10. Booking ArrangementsEach traveller booked is deemed to have accepted these Booking Conditions. If you make a booking on behalf of another person you must bring these Booking Conditions to that person’s attention.No variation to the Booking Conditions will be effective unless made in writing by Jetstar Hotels.All communications from us will be communicated to the email address or phone number/s listed in your booking. We may leave messages for you on the number/s you provide. 11. Limit of LiabilityJetstar Hotels acts as the agent of the service providers. Responsibility and liability for any loss or damage relating to accommodation and other related services provided as part of or in connection with your booking, including without limitation land content, rests with the service provider and is governed by that service provider’s terms and conditions.To the extent permitted by law, Jetstar Hotels (and its related bodies corporate) excludes all liability for any loss or damage whatsoever (including but not limited to physical and psychological injury, and loss or damage to property of whatever nature) that may arise in any way in connection with the offer of goods or services by Jetstar Hotels on behalf of service providers, or in connection with the supply of such goods or services except to the extent that such loss or damage is caused by or contributed to by the gross negligence or wilful misconduct of Jetstar Hotels or its related bodies corporate.Consumer law in Australia and New Zealand and other legislation elsewhere may provide you with certain rights in relation to your booking. Except to the extent permitted by law, nothing in these Booking Conditions is intended to exclude or modify those rights. 12. Events Beyond our ControlUnless otherwise required by law, Jetstar Hotels does not accept any liability whatsoever for any injury, damage, loss, delay, additional expenses or inconvenience caused directly or indirectly by any events which are beyond its control including, but not limited to, war, civil disturbance, fire, floods, acts of God, acts of Government or of any other authorities, accident or failure of machinery or equipment not under Jetstar Hotels' custody or control, or industrial action. 13. Governing LawThese Booking Conditions are governed in all respects by the laws of New South Wales, Australia and any action arising under them or in any way connected with the holiday may be brought only in a court in Australia, subject to any applicable law which is expressly inconsistent with this. 14. Privacy PolicyJetstar has a Privacy Policy that it applies to all personal information it collects from you. Please read the Privacy Policy, as it will apply to any personal information we collect from you. Qantas Group Accommodation Pty Ltd
ABN 32 152 774 457
Address: c/- Qantas Airways Limited
10 Bourke Road, Mascot, NSW 2020, AustraliaLast revised: 3 November 2023