Flight status delays or cancellations

Flight status, delays or cancellations

Look up flight status updates, check in online, or let us help you with a delayed or cancelled flight.

Contact centre hours: English-language contact centre available 24 hours, 7 days a week

Check flight status
Check in online
Re-book a delayed or cancelled flight
Refund a delayed or cancelled flight

Ask Jess, our virtual assistant, to help you with your refund request. You'll need your booking reference, which you can find on your itinerary.
Claim additional expenses due to flight delay or cancellation

Ask Jess, our virtual assistant, to help you with your claim. You'll need your booking reference number, which you can find on your itinerary.
Request documents for insurance claim