Travel Alerts

Some Jetstar flights to/from Proserpine Airport have been cancelled today due to flooding near the airport which is affecting access for staff and customers.

Customers whose flights are impacted have been contacted by SMS and offered a free move to the next available flight or a travel voucher. 

For further assistance with your booking, please visit Live Chat at jetstar.com.

Customers can check the status of their flight here.

The domestic terminal at Brisbane Airport is undergoing major upgrades that we expect to be completed by the end of 2025. As construction has started, we’ve:

• Moved to a new temporary check-in/bag-drop facility
• Moved to a new security screening point
• Installed new bag tag kiosks – these let you quickly print your bag tag, but please note that they no longer offer the option to check in or print your boarding pass
• Switched to online check-in, so it’s important, where possible, to check in before arriving at the airport. Remember, online check-in opens 48 hrs before your flight and closes 40 min before departure. If you can’t check in online, our staff at Brisbane Airport will be available to help check you in on the day

To learn more about how the upgrades will impact your journey, see Brisbane Airport upgrades.

From 27 August 2024, the Indonesian Government requires all international travellers arriving in the country to compete an electronic health declaration form.

To prevent the spread of the Mpox virus (formerly known as monkeypox), travellers need to fill out a SATUSEHAT Health Pass (SSHP) Form. We recommend customers complete this form before boarding their flight.  

Once the form is completed, a QR code will be generated. Travellers should save the QR code by taking a screen capture or leaving the website open on their device. Authorities will scan the QR code in the airport arrivals area.

The World Health Organisation has declared Mpox a global public health emergency. More information on the virus is available on the WHO’s website.For further advice on travel to Indonesia, please visit the Australian Government’s smartraveller website. 

Following an earthquake in Myanmar, Jetstar flights to and from Bangkok are operating as normal.

We recommend allowing extra travel time to Bangkok airport as there may be disruptions to transport services.

Flexibility for customers

We understand that some customers may want to change their travel plans.

Customers who no longer wish to travel on Jetstar flights to/from Bangkok between 28 March and 4 April have the following options:

• Rebook their flight at no extra charge up to 7 days later, depending on availability.
• Cancel their booking and receive a travel voucher to the value of their unused flights.

For customers travelling after these dates, we will continue to monitor the situation and provide updates as necessary.

For assistance with your booking please contact us at LiveChat

The Brisbane domestic terminal is moving to online check-in to help customers skip the queue and save time. 

Please check in online via the Jetstar app or our website, and download your boarding pass before arriving at the airport. Online check-in opens 48 hrs before your flight and closes 40 min before departure. 

We’ve also introduced new airport kiosks that allow you to quickly print off your bag tags. To use these, you just need to scan your boarding pass, print off the tag and attach it to your checked baggage. 

If you can’t check in online, our staff at Brisbane Airport will be available to help check you in on the day. 

For more information, see Brisbane Airport upgrades. 

All travellers entering Singapore, including Singapore citizens, are required to complete the online Singapore Arrival Card (SGAC).

This must be completed before checking in and boarding your flight. 

If you are only transiting through Singapore, you do not need to submit a SGAC - this is only required if you are clearing immigration at Changi Airport. 

The form can be submitted up to three days before you are expected to arrive in Singapore.

From 2 September 2024, all Jetstar (JQ) domestic flights will depart and arrive from Terminal 2 at Perth Airport. Currently our domestic flights operate from Terminal 3.  

The move will significantly reduce customers’ journey time between domestic and international services. 

Jetstar’s international flights will continue to operate from Terminal 1 which is adjacent to Terminal 2 in the Airport Central precinct.  

Qantas flights operate from Terminals 3 and 4, and passengers connecting between Qantas and Jetstar flights from 2 September 2024, are advised to allow additional transit time. 

For more information about how to travel between terminals precincts and maps, please visit the Perth Airport website. 

Complete your travel declaration online up to 24 hours before you start your trip to New Zealand. This online form is free and replaces the paper arrival card. To learn more or to start your NZTD, visit the official website. 

Important: We’ve become aware of unofficial websites charging a fee for a NZTD. Please always use the official website link above as there’s no fee and it ensures that we receive your declaration.