This page provides inclusions for fares and bundles purchased directly with Jetstar before 4 June 2024.
If you’ve made a booking directly with Jetstar after 4 June 2024, refer to the relevant page below:
For bookings made through a travel agent or another airline, please contact them for assistance as you may have different inclusions in your fare or bundle, compared to those shown below.
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Carry-on baggage1 | 7kg combined weight |
14kg |
14kg (maximum 10kg for a single item) |
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Checked baggage1 |  |
20kg2 | 30kg | |
30kg |
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Business Class seat |
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Selected flights5 |
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In-flight entertainment where available |
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Comfort packs where available |
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Frequent flyer rewards |
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No change fee* For changes permitted under applicable fare rules, Fare Difference applies. |
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Flight cancellation* | |
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credit voucher8 |
credit voucher |
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fee applies |
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Same-day flight change free* | |
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Lounge access where available |
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Priority boarding |
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Key: not available, available to purchase, included
*Important Fare Information: Limited changes are permitted, charges may apply. For applicable fees see Fare Rules and Fees and Charges. No fees apply where you are entitled to a refund or alternative flight by law or our Condition of Carriage.
Remember you can always purchase any available extras not included in your fare, either when you book or at Manage booking.
Check the fare rules for all the details and requirements.
Things you need to know
1 Size and weight restrictions apply to carry-on baggage and checked baggage. A separate handling fee applies for oversized items, see Oversized baggage for details.
2 Jetstar Japan (GK) domestic includes 10kg checked baggage. If your itinerary includes a Jetstar Airways (JQ) or Jetstar Asia (3K) flight connecting to a Jetstar Japan (GK) domestic flight, the higher baggage allowance applies to both flights.
3On longer international flights you’ll get two meals with your Max bundle.
4Flex: meal on Jetstar Airways (JQ) longer international flights, New Zealand domestic flights NZD $10 in-flight voucher
5Only members of Frequent flyer partner loyalty programs can earn Qantas Points and Status Credits, Emirates Skywards Miles or JAL Mileage loyalty points.
From 21 October 2024, Jetstar Flight Reward Vouchers are no longer offered as an alternative to loyalty rewards.
6For more info and terms and conditions see: Jetstar Flight Rewards Voucher
7If you cancel a Starter Max bundle purchased before 12/10/2017, you’ll receive a full cash refund. A fee applies and you must contact us to cancel your booking. Cancellations of Starter Max bundles purchased after 12/10/2017 will be refunded in full as a credit voucher, which will be emailed to you within 24 hours of the cancellation. Vouchers valid for bookings made within six months of cancellation date. Vouchers can be redeemed towards payments for multiple Jetstar flight bookings until the value of the Voucher is exhausted up until the Expiry Date. Note. From 10 May 2023, if you have an existing voucher that is single use, it will change to multi-use.
Jetstar Airways (JQ) domestic or international flights only: for Flex bundle and Starter Max bundle credit vouchers, your voucher will be valid for 3 years (36 months) from the Issue Date displayed on the voucher.
Starter Max bundles made via the GDS (Global Distribution System) channel will receive refunds for cancellations in cash only at a fee per passenger, per booking. Refunds for ticketless GDS Starter Max fares must be requested through Jetstar. GDS Starter Max fares issued on an airline partner ticket will need to be referred to that partner airline to process the refund. GDS bookings issued on a Hahn ticket can request a refund via BSP link.
See Bundle fare voucher terms and conditions for details.
Flex bundle not available on all routes.