Travel Alerts

Jetstar Asia is currently operating services from Singapore to the following destinations:

• Bangkok – up to 28 return services a week 
• Broome - 2 return services a week (seasonal - ending 25 October 2025)
• Clark - 4 return services a week (seasonal – ending 2 May 2025 / restarting on 1 December 2025)
• Colombo - 5 return services a week
• Denpasar – up to 28 return services a week
• Haikou – 5 return services a week (services to be suspended from 1 May 2025) 
• Jakarta – up to 21 return services a week
• Krabi - 4 return services a week
• Kuala Lumpur – up to 21 return services a week 
• Labuan Bajo - 2 return services a week
• Manila – 18 return services a week 
• Medan - up to 7 return services a week
• Melbourne – up to 6 services a week operated by Jetstar Airways 
• Okinawa – 6 services per week 
• Osaka – 10 services a week via Manila
• Penang – up to 6 return services a week
• Phuket – up to 15 return services a week 
• Surabaya – up to 7 return services a week
• Wuxi – up to 4 return services a week 

Travellers of eligible nationalities arriving at Changi Airport will be able to use the automated lanes for immigration clearance when they arrive in Singapore. Details are available on ICA’s website. 

From 27 August 2024, the Indonesian Government requires all international travellers arriving in the country to compete an electronic health declaration form.

To prevent the spread of the Mpox virus (formerly known as monkeypox), travellers need to fill out a SATUSEHAT Health Pass (SSHP) Form. We recommend customers complete this form before boarding their flight.  

Once the form is completed, a QR code will be generated. Travellers should save the QR code by taking a screen capture or leaving the website open on their device. Authorities will scan the QR code in the airport arrivals area.

The World Health Organisation has declared Mpox a global public health emergency. More information on the virus is available on the WHO’s website.

From 14 February 2024, the Balinese government is introducing a new tourism fee to help preserve the nature and culture of Bali. The fee will cost IDR150,000 (approx. SGD$12.70) and is payable by all international tourists travelling to Bali. Note: Some exemptions may apply. For details, refer to the Love Bali FAQs.

To save time at the airport, the local authorities strongly recommend that travellers pay the fee ahead of their flight to Bali, by visiting their official website.

Important: If for any reason you are unable to pay prior to departure or are travelling on 14 February before the website goes live, alternative payment options are available on arrival in Bali.

Following the earthquake in Myanmar, Jetstar Asia flights to and from Bangkok are operating on schedule. We recommend allowing extra travel time to the airport, as there may be disruptions to transport services.

However, we also understand that some customers may wish to change their travel plans.

Customers who no longer wish to travel on Jetstar Asia (3K) flights to/from Bangkok between 28 March and 4 April 2025 will have the following options:

• Rebook their flight at no extra charge up to 7 days later, depending on availability.
• Cancel their booking and receive a credit voucher for the value of their unused flights.
• Eligible customers can visit Manage Booking to select their preferred option.

For customers travelling after these dates, we will continue to monitor the situation and provide updates as needed.

If you need further assistance, you can contact us here and click “Start Live Chat”, where one of our customer service representatives will be happy to assist you.

From 27 August 2024, the Indonesian Government requires all international travellers arriving in the country to compete an electronic health declaration form.

To prevent the spread of the Mpox virus (formerly known as monkeypox), travellers need to fill out a SATUSEHAT Health Pass (SSHP) Form. We recommend customers complete this form before boarding their flight.  

Once the form is completed, a QR code will be generated. Travellers should save the QR code by taking a screen capture or leaving the website open on their device. Authorities will scan the QR code in the airport arrivals area.

The World Health Organisation has declared Mpox a global public health emergency. More information on the virus is available on the WHO’s website.For further advice on travel to Indonesia, please visit the Australian Government’s smartraveller website. 

The domestic terminal at Brisbane Airport is undergoing major upgrades that we expect to be completed by the end of 2025. As construction has started, we’ve:

• Moved to a new temporary check-in/bag-drop facility
• Moved to a new security screening point
• Installed new bag tag kiosks – these let you quickly print your bag tag, but please note that they no longer offer the option to check in or print your boarding pass
• Switched to online check-in, so it’s important, where possible, to check in before arriving at the airport. Remember, online check-in opens 48 hrs before your flight and closes 40 min before departure. If you can’t check in online, our staff at Brisbane Airport will be available to help check you in on the day

To learn more about how the upgrades will impact your journey, see Brisbane Airport upgrades.

Following an earthquake in Myanmar, Jetstar flights to and from Bangkok are operating as normal.

We recommend allowing extra travel time to Bangkok airport as there may be disruptions to transport services.

Flexibility for customers

We understand that some customers may want to change their travel plans.

Customers who no longer wish to travel on Jetstar flights to/from Bangkok between 28 March and 4 April have the following options:

• Rebook their flight at no extra charge up to 7 days later, depending on availability.
• Cancel their booking and receive a travel voucher to the value of their unused flights.

For customers travelling after these dates, we will continue to monitor the situation and provide updates as necessary.

For assistance with your booking please contact us at LiveChat

Kumamoto Airport has advised that the Passenger Service Facility Charge (PSFC) will increase from 2025 March 30. The PSFC is paid by customers upon purchasing fares and is used to cover expenses for the terminal facility.

For customers departing on domestic flight from/to Kumamoto, the charge will increase as follows:

<PSFC for domestic route departure and arrival>

Current: Adult JPY 200 | Child JPY100

New: Adult JPY 320 | Child JPY160

* Adult: 12 years old and above, Child: from two to 11 years old

* Infants not occupying a seat are not charged the PSFC, but those who occupy a seat will be required to pay the charges.

* The new PSFC at Kumamoto will apply to bookings purchased from 2025 March 30. If you have already purchased a ticket, the current charge fees will apply. If you have already purchased a ticket but change your flight from on March 30 and beyond, the new charge fees will apply.

Please see Kumamoto Airport website for more details.

(Last updated: 2025 February 18, 16:00)

Kansai International Airport has advised that the Passenger Service Facility Charge (PSFC) will increase from 1 April 2025.
The PSFC is paid by customers upon purchasing fares and is used to cover expenses for the terminal security.

For customers departing on international flight from Osaka, the charge will increase as follows:

<PSFC Departure>

Current: Adult JPY 2,780 | Child JPY1,390
New: Adult JPY 3,310 | Child JPY1,660

<PSFC Transit>

Current: Adult JPY 560 | Child JPY280
New: Adult JPY 660 | Child JPY330

For customers flying on domestic flight from/to Osaka, the charge will increase as follows:

<PSFC Departure and Arrival>

Current: Adult JPY 440 | Child JPY220
New: Adult JPY 560 | Child JPY280

*Infants not occupying a seat are not charged the PSFC, but those who occupy a seat need will be required to pay the charges.

*The new PSFC at Osaka will apply to bookings purchased from 1 April 2025. If you have already purchased a ticket, the current charge fees will apply. If you have already purchased a ticket but change your flight from 1 April, the new charge fees will apply.

Please see Kansai International Airport website for more details.
https://www.kansai-airport.or.jp/en/

(Last updated: 2024 December 25, 17:00)

Thank you for flying with Jetstar.

We would like to ask our customers to check the necessary travel documents and conditions before travelling to China.

We appreciate your cooperation.

(Last updated: 2024 November 29, 21:30)

The Brisbane domestic terminal is moving to online check-in to help customers skip the queue and save time. 

Please check in online via the Jetstar app or our website, and download your boarding pass before arriving at the airport. Online check-in opens 48 hrs before your flight and closes 40 min before departure. 

We’ve also introduced new airport kiosks that allow you to quickly print off your bag tags. To use these, you just need to scan your boarding pass, print off the tag and attach it to your checked baggage. 

If you can’t check in online, our staff at Brisbane Airport will be available to help check you in on the day. 

For more information, see Brisbane Airport upgrades. 

All travellers entering Singapore, including Singapore citizens, are required to complete the online Singapore Arrival Card (SGAC).

This must be completed before checking in and boarding your flight. 

If you are only transiting through Singapore, you do not need to submit a SGAC - this is only required if you are clearing immigration at Changi Airport. 

The form can be submitted up to three days before you are expected to arrive in Singapore.

From 2 September 2024, all Jetstar (JQ) domestic flights will depart and arrive from Terminal 2 at Perth Airport. Currently our domestic flights operate from Terminal 3.  

The move will significantly reduce customers’ journey time between domestic and international services. 

Jetstar’s international flights will continue to operate from Terminal 1 which is adjacent to Terminal 2 in the Airport Central precinct.  

Qantas flights operate from Terminals 3 and 4, and passengers connecting between Qantas and Jetstar flights from 2 September 2024, are advised to allow additional transit time. 

For more information about how to travel between terminals precincts and maps, please visit the Perth Airport website. 

Complete your travel declaration online up to 24 hours before you start your trip to New Zealand. This online form is free and replaces the paper arrival card. To learn more or to start your NZTD, visit the official website. 

Important: We’ve become aware of unofficial websites charging a fee for a NZTD. Please always use the official website link above as there’s no fee and it ensures that we receive your declaration.

Chinese authorities require all passengers to provide additional information before flying to all ports in China.

All passengers must fill out the details here at manage my booking to update your booking.

For other information on travel to China, please click here.

From 1 November 2023, passengers entering and exiting China will no longer be required to fill in the Health Declaration Form.

Between 17:30 (WITA) on 9 October 2023 and 05:30 (WITA) on 10 October 2023, we will be upgrading our account services platform (‘My Account’).

During this time, customers will be unable to sign into their Jetstar account, create a new account or access Club Jetstar discounts. Updates to contact preferences may also be delayed.

If you're a Club Jetstar member, please consider making your booking before or after this period.

All other services will be working normally during this time. This includes bookings, online check-in, flight status and manage booking. 

To get you on your way as soon as possible, we're making some changes to our check-in and boarding times. 

From 23 May 2023, check-in and boarding gates will close earlier. To learn more about these changes, please visit these pages: 

• Domestic flights

• Domestic flights departing from an international terminal

• International flights

Jetstar Asia (3K) and Jetstar Japan (GK) flights now operate from Terminal 3 at Manila International Airport.

If you have connecting flights, please allow extra time to travel to other terminals

If you need to transfer to other terminals, you can use the complimentary public shuttle bus service provided by the Manila International Airport.

You can learn more about Terminal 3 on the Manila International Airport website.

The safety and wellbeing of our customers and people is our highest priority.  

Please visit our Fly Well page to learn more about the new and existing wellbeing measures we’ve designed to protect you – and your peace of mind – when you fly with us in this new travel era.