1. Fly Carbon Neutral is a voluntary contribution which aims to compensate for a portion of the emissions associated with your flight by purchasing carbon credits from carbon projects outside the aviation industry.
2. For bookings that are domestic only, your payment will include a Goods and Services Tax (GST) component, which will not be allocated towards carbon projects.
3. Jetstar will not charge you a separate card payment fee for a carbon credit.
4. To the extent permitted by law, your points or payment used to pay for the carbon credits and the applicable GST is non-refundable as the contribution will be processed regardless of whether your flight is subsequentially cancelled or modified (including where the flight is cancelled by Jetstar).
5. Jetstar will provide you with a tax invoice by email when you make your contribution. This will be provided as part of your normal itinerary receipt. Duplicate invoices can be requested.
6. The program has been certified under the Australian Government's Climate Active Carbon Neutral Standard for Products and Services.
7. The calculation method provides an emission estimate only (based on information available at the time of booking) and should not be relied upon as an accurate record of the actual emissions. We accept no liability if the calculation of greenhouse gas emissions relating to your seat on your flight is incorrect or inaccurately reflects actual greenhouse gas emissions attributable to your seat on your flight.
8. Infants are not included in the calculation of flight emissions for online bookings. An infant is a passenger aged up to 23 months inclusive. Children are included in the calculation at the same rate as adults.
9. Your contribution will be used to acquire ‘Eligible Offset Units’ as defined under the Australian Government's Climate Active Carbon Neutral Standard for Products and Services. We may at our absolute discretion acquire ‘Eligible Offset Units’ from certified carbon credit suppliers of our choice. You are not able to direct us to allocate the funds to any particular carbon projects or suppliers.
10. Both Jetstar and Qantas reserve the right to suspend or terminate the program in its absolute discretion and at any time, without giving notice to you. This arrangement will be subject to any applicable legislative or other regulatory controls imposed by State and Federal Governments, whether existing now or at any time in the future.
11. These Terms and Conditions are effective as at the date of publication (20 February 2025) and may be amended by Jetstar from time to time without giving notice to you.
You should also read the general terms and conditions that apply to use of this website.