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We have lots of helpful answers and information on our contact us page.
If you can’t find what you’re looking for, please give us a call on one of the numbers listed below.
Calling from New Zealand?
Contact centre hours: English-language contact centre available 24 hours, 7 days a week
| +64 9975 9426 | charges apply, 24 hours, 7 days a week |
| 0800 800 995 | toll free from local landlines only, 24 hours, 7 days a week |
| +613 9645 5999 | charges apply, 24 hours, 7 days a week |
All contact numbers
| AUSTRALIA | |
| 131 538 | charges apply, Monday to Sunday |
| SINGAPORE | |
| +65 6499 9702 | charges apply, Monday to Sunday in English, Monday to Friday, 9.00am to 6.00pm (local time) in Mandarin and Cantonese |
| JAPAN | |
| 0570 550 538 | press 2 for English, charges apply, Monday to Sunday, 9.00am to 9.00pm (local time) |
| 050 3163 8538 | press 2 for English, charges apply, Monday to Sunday, 9.00am to 9.00pm (local time) |
| VIETNAM | |
| 121010020 | Mobifone Corporation Network, Mon-Sun (toll-free, English only) |
| 12280015 | Viettel Group Network, Mon-Sun (toll-free, English only) |
| 120852212 | VNPT/ Vinaphone Network, Mon-Sun (toll-free, English only) |
| CHINA | |
| Mainland China | |
| 4001 201 260 | charges apply, Monday to Sunday in English, Monday to Friday, 9.00am to 6.00pm (local time) in Mandarin and Cantonese |
| +613 9645 5999 | charges apply, Monday to Sunday in English, Monday to Friday, 9.00am to 6.00pm (local time) in Mandarin and Cantonese |
| Hong Kong SAR | |
| +852 3192 7451 | charges apply, Monday to Sunday in English, Monday to Friday, 9.00am to 6.00pm (local time) in Mandarin and Cantonese |
| +613 9645 5999 | charges apply, Monday to Sunday in English, Monday to Friday, 9.00am to 6.00pm (local time) in Mandarin and Cantonese |
| Taiwan | |
| +00801 852 015 | charges apply, Monday to Sunday in English, Monday to Friday, 9.00am to 6.00pm (local time) in Mandarin and Cantonese |
| +613 9645 5999 | charges apply, Monday to Sunday in English, Monday to Friday, 9.00am to 6.00pm (local time) in Mandarin and Cantonese |
| CAMBODIA | |
| Phnom Penh | |
| +855 92 398 333 | Monday to Saturday, 8.00am to 6.00pm (local time) |
| +613 9645 5999 | charges apply, Monday to Sunday |
| Siem Reap (Angkor Wat) | |
| +855 92 392 333 | Monday to Saturday, 8.00am to 6.00pm (local time) |
| +613 9645 5999 | charges apply, Monday to Sunday |
| FIJI | |
| 008 002 171 | Monday to Sunday |
| +613 9645 5999 | charges apply, Monday to Sunday |
| INDONESIA | |
| +613 9645 5999 | charges apply, in English, Monday to Sunday |
| MALAYSIA | |
| 1800 813 090 | charges apply, Monday to Sunday |
| +613 9645 5999 | charges apply, Monday to Sunday |
| NEW ZEALAND | |
| +64 9975 9426 | charges apply, Monday to Sunday |
| 0800 800 995 | toll free from local landlines only, Monday to Sunday |
| PHILIPPINES | |
| 1800 1611 0280 | charges apply, in English, Monday to Sunday |
| +613 9645 5999 | charges apply, in English, Monday to Sunday |
| +632 8 396 6940 (Press 2) +63919 078 2673 +63927 862 8836 |
Monday to Friday (Reservations: 08:30am-05:30pm, Ticketing: 08:30am-05:00pm) |
| THAILAND | |
| 66 2267 5125 | charges apply, in English, Monday to Friday, 8:30am to 5:30pm (local time); Sunday, 8:30 to 12:30pm (local time) |
| 001 800 611 2957 | toll free, phone must be connected to CAT network, in English, Monday to Sunday |
| +613 9645 5999 | charges apply, in English, Monday to Sunday |
| USA | |
| 1866 397 8170 | toll free, in English, Monday to Sunday |
| +613 9645 5999 | charges apply, in English, Monday to Sunday |
| Other Countries and Regions | |
| +613 9645 5999 | charges apply, Monday to Sunday |