Please read these Booking Conditions carefully as they apply to each traveller included in bookings for Jetstar holiday packages and land content. Jetstar is not itself a tour, event, activity, car rental or accommodation provider. Except for any Jetstar Air Travel airfare component, goods and services are not provided by Jetstar and are provided by other service providers as set out in your booking. You should obtain and read the applicable service provider’s terms and conditions as they may limit or exclude liability in respect of death, personal injury, delay and loss or damage to baggage.
All Jetstar Air Travel is subject to the applicable fare rules and the airline’s Conditions of Carriage and all other services are subject to the normal conditions of the service provider. All airfares and other land or package components are subject to availability. Bookings may be made by telephone through Jetstar Telephone Reservations, or online via jetstar.com. Charges will apply for flight bookings made by telephone.
“Jetstar Air Travel” means a flight which has a flight number starting with Jetstar’s ‘JQ’ flight code.
“Land content” refers to non-airfare components such as activities, hotels and cars.
“Other Carrier Air Travel” means a flight which is not operated or marketed by Jetstar and which has a flight number starting with a flight code other than ‘JQ’.
1.1 Bookings with flights for Jetstar Air Travel
Except as otherwise stated or your booking is non-refundable. Changes or cancellations to your flights can be made only as permitted by the fare rules of the flights you have purchased and charges may apply. See our Fare types page for more information. All Jetstar Air Travel is subject to Jetstar’s Conditions of Carriage. You may be entitled to a refund or alternative flight by law or under the Conditions of Carriage.
1.2 Bookings with flights for Other Carrier Air Travel
All Other Carrier Air Travel is subject to the applicable carrier’s conditions of carriage. Unless otherwise stated fares for Other Airline Air Travel are non-refundable and no changes can be made. You may be entitled to a refund or alternative flight by law or under the Conditions of Carriage.
2. Bookings with hotels
- The maximum number of travellers in a single booking is 3 adults or 2 adults and 2 children/infants, depending on the hotel selected. Hotels may require photo identification at check in and proof that the guest checking in is over 18 years old.
- A maximum of one room per booking can be accepted. If you wish to book more than one room you will need to make 2 or more separate bookings.
2.1. Changes or Cancellations by you to your package booking
- Except as otherwise stated, your booking is non-refundable Changes or cancellations must be made through Jetstar Telephone Reservations and cannot be made online.
- For applicable package bookings Jetstar will impose a fee of $75 per booking for any changes or cancellations, unless the cost of your cancelled package booking including or excluding flight component is less than $75, in which case only the supplier cancellation charge will apply. In addition, the hotel or other third party supplier may impose change or cancellation fees or charges which may amount to all the cost paid for the hotel or other booking. These amounts will be at your expense.
- At the time of making a change, you must re-book for available dates (subject to availability) per the conditions and validity of the hotel you have purchased. No changes are possible where the new check-in date would be within 4 days.
2.2. Changes or Cancellations by you to your hotel booking
- Except as otherwise stated, your booking is non-refundable Changes or cancellations must be made through Jetstar Telephone Reservations and cannot be made online.
- For hotel bookings a fee of S$75 per booking applies for any changes or cancellations, unless the cost of your cancelled hotel booking is less than S$75, in which case only the supplier cancellation charge will apply.
- In addition, the hotel supplier may impose change or cancellation fees or charges which may amount to all of the cost paid for the hotel. These amounts will be at your expense. At the time of making a change, you must re-book for available dates (subject to availability) per the conditions and validity of the hotel at which you have purchased a room.
- Guests may be required by the hotel to present a valid credit (not debit) card or cash deposit at check-in for incidentals. To check such requirements and re-confirm your booking please call the hotel’s reservations department 24 hours prior to check in.
2.3. Hotel only bookings made via the hotels tab on Jetstar.com.
Hotels are booked via a link from Jetstar.com to an external third party website. Jetstar is not itself a tour, event, activity, car rental or accommodation provider. Except for any airfare component, goods and services are not provided by Jetstar but rather by other third party suppliers as set out in your booking confirmation and itinerary. You should obtain and read the applicable third party supplier’s terms and conditions. A booking confirmation will be emailed to you by Jetstar.com that incorporates all third party bookings that have been notified by the relevant third party supplier to Jetstar. Hotel prices are per room per night and are inclusive of all Tax recovery Charges and Services Fees.
- Charges for extra persons and/or children not advised at the time of booking may apply and will be charged directly by the hotel upon check in.
- Any incidental charges such as internet, parking, phone calls, room service, additional bedding (including cots) or any additional surcharges are not included and are to be paid by the guest directly to the hotel.
- Guests may be required by the hotel to present a valid credit (not debit) card or cash deposit at check-in for incidentals. To check such requirements and re-confirm your booking please call the hotel’s reservations department 24 hours prior to check in.
3. Bookings with Activities / Transfers
Except as otherwise stated, your booking is non-refundable. Changes or cancellations must be made through Jetstar Telephone Reservations and cannot be made online.
- Any cancellation or change to your activity or transfer booking will incur a S$30 fee per activity component per booking and
- You must pay the difference, if any, between the cost of the activity you originally booked and the cost of the activity available on the date you make the change
4. Bookings with Car Hire
- If you have reserved car rental your booking will be made directly with the car rental company. You may be required to submit a valid credit card as security at the time of vehicle collection.
- What's included in your car hire price:
- Goods and Services Tax
- Vehicle Registration Fee
- Airport concessions Recovery Fee
- Stamp Duty and Admin Fee
- Unlimited kilometres unless otherwise stated
- What is not included in your car hire price:
- Miscellaneous optional charges (e.g. fuel or baby seat), which must be arranged directly by you with the car rental company. Arrangements for optional excess reduction can be made at the car rental counter at the time of rental.
- Payment will be required in local currency to the car rental company.
- Drivers must meet the standard age, driver’s licence and credit requirements of the car rental company. The rental minimum age is 21. The car rental price shown is for drivers aged 25 and over. For drivers aged 21-24 a daily surcharge applies
- All car rentals are subject to the terms and conditions of the rental agreement at the time of rental.
4.1 Changes or Cancellations by you to your car hire
Changes or cancellations must be made through Jetstar Telephone Reservations and cannot be made online. Fees will not apply for any changes or cancellations made to your car hire. However you must pay the difference, if any, between the cost of the car you originally booked and the cost of the car available on the date you make the change. Changes are subject to availability.
5. Special Assistance and Requests
If you require special assistance, for example you need to travel with a guide dog, hearing or mobility dog or you require a wheelchair, please ensure that you inform Jetstar Telephone Reservations of your needs before you make a booking.
The online booking facility may allow you to enter a special request. Jetstar cannot guarantee your request will be met by the service provider.
6. Product Descriptions
Descriptions featured for land content are based on information provided by hotels and other service providers. Any facilities shown as included are subject to change by the service provider. Jetstar does not guarantee any particular standard or class of accommodation or other service provided by a third party.
Maps are shown for general information and may not necessarily reflect actual routings, locations or services provided. Photographs may show places in the geographic areas, and these are not necessarily included in the holiday package price. Hotel room photographs are representative only, actual rooms occupied may vary in decor and inclusions from those shown. Images may be supplied courtesy of third parties such as tourist bureaus, hotels and tour operators.
7. Travel Insurance
It is recommended that you consider purchasing a travel insurance policy of your choice.
8. Health and Immigration
You are responsible for all visa, passport, immigration, quarantine, customs, health and other requirements of the countries you visit or transit through. For international travel, each person must carry a valid passport (with the required validity period) at all times. Jetstar will not accept responsibility for your failure to ensure that you have correct travel information and all required documents and approvals.
9. Baggage limits and check-in requirements
Please check your travel documents for applicable baggage allowances and check-in times. Jetstar enforces strict baggage limits and flight closure times.
10. Contact Information
It is essential to ensure that you or the person making your booking advises Jetstar of an email address and telephone number where you can be reached if necessary before and after your departure. We may leave messages for you on the number/s you provide.
If any part of your booking is changed, for example, if a hotelier overbooks hotel accommodation, or there is a schedule change for your flight, or one of the land components of you have booked becomes unavailable, we will use reasonable endeavours to notify you on the email address you provide to us with your booking.
11. Not Included in Price of Holiday
The cost of anything not specifically included in a holiday package is at your expense.
12. Booking Arrangements
Each traveller booked is deemed to have accepted these Booking Conditions. If you make a booking on behalf of another person you must bring these Booking Conditions to that person’s attention.
No variation to the Booking Conditions will be effective unless made in writing by Jetstar.
All communications from us will be communicated to the email address or phone number/s listed in your booking. We may leave messages for you on the number/s you provide.
13. Limit of Liability
Responsibility and liability for any loss or damage relating to products and services of third parties, including without limitation Jetstar Air Travel, Land Content and Other Carrier Air Travel, rests with that third party and is governed by that third party’s terms and conditions.
To the extent permitted by law, Jetstar excludes all liability for any loss or damage whatsoever (including but not limited to physical and psychological injury, and loss or damage to property of whatever nature) that may arise in any way in connection with the offer of goods or services by Jetstar or any third party service providers, or in connection with the supply of such goods or services.
If the Fair Trading Act, Consumer Guarantees Act or any similar law implies a condition or warranty that cannot be excluded, to the maximum extent permitted by law the liability of Jetstar for a breach of the condition or warranty will be limited as determined by Jetstar in its absolute discretion to:
(a) in the case of goods any one or more of the following:
- The replacement of the goods or the supply of equivalent goods; or
- The payment of the cost of replacing the goods or of acquiring equivalent goods; and
- The supplying of the services again; or
- The payment of the cost of having the services supplied again.
14. Events Beyond our Control
Unless otherwise required by law, Jetstar does not accept any liability whatsoever for any injury, damage, loss, delay, additional expenses or inconvenience caused directly or indirectly by any events which are beyond its control including, but not limited to, war, civil disturbance, fire, floods, acts of God, acts of Government or of any other authorities, accident or failure of machinery or equipment not under Jetstar’s custody or control, or industrial action.
15. Destination Passenger Enquiries
Jetstar makes no representation as to the safety, conditions or other issues that may exist at any destination.
16. Governing Law
These Booking Conditions are governed in all respects by the laws of New South Wales, Australia and any action arising under them or in any way connected with the holiday may be brought only in a court in Australia, subject to any applicable law which is expressly inconsistent with this.
17. Consumer Guarantees Act (New Zealand)
If you are acquiring a New Zealand domestic package or any land content for business purposes for which these Holiday Booking Conditions apply, the provisions of the Consumer Guarantees Act 1993 (New Zealand) will not apply to such services. Except as provided in this clause 17, nothing contained in these Holiday Booking Conditions affects any rights you may have under the Consumer Guarantees Act 1993 (New Zealand) if it is applicable.
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Jetstar Airways Pty Limited
ABN 33 069 720 243
GPO Box 4713,
Melbourne, VIC
Australia 3001
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