Jetstar COVID-19 Help Hub

COVID-19 (Coronavirus) may have changed the way we all travel, but it hasn't changed our commitment to the health and safety of our passengers and team members. As always, this remains our top priority.

The Jetstar COVID-19 Help Hub is your 'one-stop shop' for everything you need to know about this new travel era – whether you're thinking about booking a flight or you're due to travel soon.

All your questions answered

Travel restrictions

Get the latest information on border restrictions, entry requirements and find links to any entry documents you need to complete before you fly.

View restrictions

Fly with all the flex you need: COVID-19 changes and cancellations

With travel restrictions changing regularly, we’re giving you more flexibility when you book and looking after you if your flight changes.

Learn more

Multi-use Credit vouchers

All credit vouchers issued due to the impact of COVID-19 are now multi-use, giving you more flexibility to use them.

Learn more

Stay healthy with Fly Well

Our Fly Well program is designed to protect your health, safety and peace of mind when you travel with us.

Find out more

Your new travel checklist

Because this new way of travelling will be different to what you're used to, we've created a checklist outlining the steps you can take to enjoy a smooth, relaxing trip with us.

View checklist

Find out about your other Jetstar bookings and services

Information about hotels bookings, travel agent bookings and third-party travel insurance.