Change or cancel a booking

Contact centre hours: English-language contact centre available 24 hours, 7 days a week

If you're unable to travel because someone you were travelling with, or an immediate family member, has died or has a serious illness, you may wish to make a compassionate request. Bookings are generally non-refundable and limited changes are permitted (charges apply), but we may be able to offer you some different options on compassionate grounds. For more information and to submit a request online please use our compassionate request form.