Calling from the United States?
Contact centre hours: English-language contact centre available 24 hours, 7 days a week
| +1866 397 8170 | toll free, in English, Monday to Sunday |
| +613 9645 5999 | charges apply, in English, Monday to Sunday |
Travel expense requests
If you were notified of an overnight delay on the day you were supposed to travel, and your home is more than one hour’s travel from the airport, you may be eligible to be reimbursed for out of pocket expenses.
You will need to provide receipts for verification and complete a travel expense request form. We will get back to you within 15 business days.
Please note that sending a request does not guarantee a refund or reimbursement.
General
For more information see our Conditions of Carriage and United States Customer Service Plan.
