Jetstar COVID-19 Help Hub

  1. COVID-19

COVID-19 (Coronavirus) may have changed the way we all travel, but it hasn't changed our commitment to the health and safety of our passengers and team members. As always, this remains our top priority.

The Jetstar COVID-19 Help Hub is your 'one-stop shop' for everything you need to know about this new travel era – whether you're thinking about booking a flight or you're due to travel soon.

All your questions answered

Prepare for international travel

Flying overseas? Check the travel requirements for your destination and dates, and prepare for your flight with our handy international checklist.

Learn more

Fly with all the flex you need: COVID-19 changes and cancellations

With travel restrictions changing regularly, we’re giving you more flexibility when you book and looking after you if your flight changes.

Learn more

Stay healthy with Fly Well

Our Fly Well program is designed to protect your health, safety and peace of mind when you travel with us.

Find out more

Jetstar travel alerts

Get the latest updates on travelling with Jetstar, from schedule changes to airline travel requirements.

Learn more

Multi-use Credit vouchers

All credit vouchers issued due to the impact of COVID-19 are now multi-use, giving you more flexibility to use them.

Learn more

Other information

Compensation and refunds
Your rights under Australian Consumer Law

Still feel stuck?

Our virtual assistant Jess is here to help.



Related information

  1. How do I change my booking?
  2. Prepare to fly international travel checklist
  3. Travel to and from Vietnam
  4. Credit vouchers COVID-19
  5. Flying flexibly: Jetstar COVID-19 changes and cancellations

View more FAQs