Frequently Asked Questions
Can't find the information you're after? Browse our Jetstar Holidays FAQ for more help.
Topics
Select a Topic
Making a booking
The best way to make a Jetstar Holiday booking is through our website. The Jetstar Holidays customer support team can provide assistance with making a booking if required.
You will receive a Jetstar Booking Confirmation email and a Jetstar Holidays Booking Confirmation email usually within 24 hours of making a booking.The Jetstar Booking Confirmation email contains your Flight booking reference number and flight details. You can go to Manage Booking and use the Flight booking reference number to check-in, upgrade your seats or purchase meals and snacks.The Jetstar Holidays Booking Confirmation email contains your Jetstar Holidays booking reference number and property details, the room type you selected, any inclusions with the room selected and arrival instructions. For further details about arrival instructions or airport shuttles please contact the property directly.If you have not yet received your confirmation emails, re-check your Spam or Junk folder. If you still haven’t received your Booking Confirmation, please contact our customer support team.
To request a new copy of your booking confirmation, contact our Jetstar Holidays customer support team for assistance.
Please contact our Jetstar Holidays customer support team to organise multiple rooms to be added to your booking.
The customer identified in the booking is referred to as the ‘lead guest’. It is essential that the lead guest is one of the people travelling as they will be asked to provide photo ID by the hotel/airport at check-in. Importantly, the person making payment for the booking does not need to be the same as the lead guest. To make changes to the lead guest, contact our Jetstar Holidays customer support team.
Whilst some of our Jetstar Holidays packages do offer transfers included, many do not. Transfers are only included if specifically stated. Otherwise, please contact your hotel or local transfer provider directly to arrange transfers.
If you require specific assistance, for example you need to travel with a Guide, Hearing or Assistance Dog or you require a wheelchair, please ensure that you contact our Jetstar Holidays customer support team when you book or soon after. We cannot guarantee your request will be met by the service provider. For more information, please visit Specific Assistance.
We recommend you take your Booking Confirmation email to assist at Hotel check-in. The lead guest will be required to present photo ID at check-in, such as a drivers license, Government issued ID or Passport. Some hotels will require a credit card for security deposit. The hotel has the right to refuse any booking when the lead guest is unable to show sufficient photo ID if requested prior to or at check-in, or where a minor is not accompanied by a parent/guardian.
You can check in to Jetstar flights through online check-in or through the Jetstar App.
You must be over 18 to make a booking on our website. Each hotel may have its own policy regarding guests under the age of 18. However, in general, all guests under the age of 18 should be accompanied by a parent/guardian or an individual over the age of 18.
Yes, but only if your flight is departing from Australia. Please note, all transactions will be processed in Australian Dollars (AUD) and the Jetstar Holidays website follows AEDT/AEST.
The conditions associated with your booking are displayed in your Booking Confirmation. General Booking Terms and Conditions are also available online at our Booking terms and conditions page.
If you have previously had an eligible Price Beat Guarantee, the offer will still remain for Jetstar Holidays packages booked before 29 November 2023.