Find a lower comparable fare online and we'll beat it by 10% (conditions apply)

The Jetstar Price Beat Guarantee is part of our commitment to always offer you the lowest fares we can. When you’re shopping online for flights, if you find a flight with another airline or a Jetstar flight on an eligible third party website that’s cheaper than you can get on jetstar.com, we'll beat it by 10%. Because we’d prefer you to book and fly with us.



It’s easy to claim your 10% Price Beat Guarantee discount

  • Review the Terms and Conditions below for eligibility criteria.
  • Hit the ‘Apply now’ button and fill in all your details.
  • We’ll verify the comparison. If your request is eligible, you’ll need to pay for your discounted Jetstar flight straight away.
  • If you’re in Japan, we’ll send your difference and 10% reduction as a voucher, which you can use now or on a future booking.
  • Your itinerary will be issued when full payment is made.

Terms and conditions

We'll beat all prices that meet our criteria! *

Competitor flights must be:

  • on another airline
  • cheaper than the lowest available Jetstar Comparable Fare (defined below) on Jetstar.com on the same route – the airports of origin and destination must be identical
  • direct and one-way
  • not be a membership or frequent flyer fare. It must also not be free of cost.
  • currently available to the general public, in the same currency and offered online
  • offered on a website in English or Japanese for Jetstar Japan. For Jetstar Asia, the website can be in English or Chinese.
  • cheaper with all the additional mandatory fees, surcharges and taxes included, excluding non-mandatory fees such as credit card fees.
  • leaving later than 7 days from when you applied for the discount.

The Jetstar comparable fare must be:

  • an Economy Starter fare, direct and one-way. We won’t price beat our other fares and bundles.
  • a Jetstar Airways (JQ), Jetstar Asia (3K) or Jetstar Japan (GK) flight. Qantas (QF) codeshare flights do not apply. Comparisons cannot be made between Jetstar airline.
  • leaving at a comparable time to the competitor flight. Both flights must leave:
    • within one hour of each other if they're domestic or flights between Australia and New Zealand
    • within one hour of each other if they’re international flights within Asia
    • within the same calendar day if they’re international flights (excluding flights within Asia and flights between Australia and New Zealand).

The Jetstar flight offered on an eligible third party website must be:

  • currently available to the general public, in the same currency and visible online
  • exactly the same flight on both jetstar.com and the eligible third party website, inclusive of all mandatory fees, surcharges and taxes, and excluding non-mandatory fees such as credit card fees
  • for the same number and type of travellers (adults and children).
  • same date and time of travel
  • same Jetstar flight number
  • an Economy Starter Fare, direct and one-way. We won’t price beat our other fares and bundles.
  • not be a membership or frequent flyer fare. It must also not be free of cost
  • offered on a website in English or Japanese for Jetstar Japan. For Jetstar Asia, the website can be in English or Chinese.
  • leaving later than 7 days from when you applied for the discount.
  • taken directly through the third party website and must not re-direct to another site.

Your claim is ineligible if:

  • prices quoted on websites do not take online bookings and payments but direct you to the site for transaction
  • the flight is not available to the general public
  • prices are lower as a result of an error by the third party website
  • Jetstar is unable to reasonably verify price
  • price is lower due to fares not including mandatory fees, surcharges and taxes.
  • the flight is priced in a currency other than that of the departing country. For the Philippines, flights can be priced in Philippine Pesos (PHP) or US Dollars (USD). For Vietnam, flights can be priced in Vietnamese Dong (VND) or US Dollars (USD). For Fiji, flights can be priced in Fijian Dollars (FJD) or Australian Dollars (AUD). For Cambodia and Myanmar, flights can be priced in US Dollars (USD).

Fair Use Policy

We’re committed to making sure our passengers can make the most of our Price Beat Guarantee, so we’ve introduced a Fair Use Policy to ensure that none of our passengers are disadvantaged when others use it unreasonably.

It’s intended to avoid exploitation of the Price Beat Guarantee for commercial purposes, and to ensure that it isn’t used in an excessive or unfair way. That way, all of our passengers can continue to benefit from it.

We will offer the Price Beat Guarantee on new flight bookings only up to a maximum of 10 passengers per booking.

We may decline to make a Price Beat Guarantee booking under the Fair Use Policy if we consider usage of the Price Beat Guarantee to be unreasonable.

Unreasonable use

Some examples of unreasonable use include, but are not limited to:

  • commercially exploiting the Price Beat Guarantee by reselling fares without passing on the savings to the passenger, and
  • using the Price Beat Guarantee to make duplicate bookings.

If we believe your use of the Price Beat Guarantee is unreasonable or excessive, we may limit or reject your future Price Beat Guarantee claims.