Jetstar Airways Bundles refresh – FAQ’s!

What is happening?

We have listened to our customers’ feedback and we have redesigned our fare Bundles to better align to our customers’ needs. We have focussed on creating more value for customers.

When?

Jetstar Agent Hub - the new bundles will go live on the Jetstar Agent Hub from 04 June 2024 (subject to change).

API - travel agents connected to Jetstar’s API will start cutting over to our new bundles from 06 June 2024. (subject to change)

GDS - limited changes will be made to Jetstar’s existing GDS fares on 04 June 2024 (subject to change). See below for more information.

Introducing Jetstar’s new bundles and inclusions

The below provides an overview of some of the inclusions in our refreshed bundles. Click here for a list of all the inclusions. Jetstar fares booked in GDS have some different inclusions. See further below for details.

Starter Plus

• Great value for money entry level bundle
• Includes 7kg carry-on, 20kg checked baggage, standard seat selection (subject to availability) and meal.
• Change fee and fare difference will now apply for date, time and name changes*.
• Qantas Points can be accrued on NZ DOM flights only.

Flex

• Designed for business travellers.
• Qantas Frequent Flyer points earn or JAL Mileage or Emirates Skywards in relevant markets and Qantas Business Rewards earn for JQ flights (excludes NZ DOM, GK & 3K flights)
• Awesome flexibility remains
  • Same day flight changes (no extra charge / subject to availability).
  • No Change Fee for date, time and name changes (fare difference may apply), cancellation for voucher*
• 7kg carry-on baggage limit now applies
• Or, passengers can purchase +7kg for a total combined weight of 14kgs carry-on on select routes (max 2 items, one large item up to 10kg, and one smaller item to fit under seat in front. Conditions apply)
• Standard or upfront seating included (subject to availability)
• In-flight meal or voucher is included on JQ Long-Haul International and NZ DOM flights.

Max bundle is changing to Flex Plus

• Combination of Starter Plus and Flex benefits making it the ultimate travel companion!
• Qantas Points, 7kg carry-on allowance, 20kg checked baggage, standard, upfront or extra legroom seating (subject to availability) & in-flight meal or voucher.
• Same day changes (no extra charge / subject to availability)
• No Change Fee applies for date, time, name and origin/destination changes (fare difference may apply)
• Cancellation for voucher*
• Qantas Business Rewards on JQ only (excludes NZ DOM, GK & 3K flights)

Business Max

• Same wonderful inclusions and now Qantas Business Rewards (QBR) can now be accrued on JQ flights (excluding NZ DOM, GK or 3K flights)

*Customers may be entitled to a refund, or an alternative flight under the Australian Consumer Law or Conditions of Carriage, in which case no fees apply.

Are bundles changing in the GDS?

Starter Plus*, Flex*, Starter Max and Business Max bundles remain the bookable bundle fare types in the GDS.

In some wonderful news, QFF accrual will now be included in Flex fares and QBR accrual will be included on Flex, Starter Max and Business Max fare types.

GDS fare classes

Please refer to the GDS guide for more information - click here

* Starter Plus for sale on following routes (& vice versa): ADLDPS, AKLMEL, AKLOOL, AKLRAR, AKLSYD, AKLBNE, BNEDPS, CHCMEL, CHCOOL, CHCSYD, CNSDPS, DPSDRW, DPSMEL, DPSPER, DPSSIN, DPSSYD, DPSTSV, MELZQN, NANSYD, NANMEL, OOLWLG, OOLZQN, RARSYD, SYDZQN, BKKPER, HKTPER, PERSIN. Flex available on all other routes.

What happens to my existing bookings?

Original inclusions apply. If you make changes to an existing booking, you have the choice to stay on the original bundle booked or change to any of the new bundles (except for Business Max).

Once the bundle is changed to a new bundle you cannot reinstate the old fare/bundle.

Can I add a new bundle to an existing booking? How?

For bookings made through API & Agent Hub you may log in to Manage Booking (MMB) on Jetstar.com to see the Bundle options available to add to your booking. Alternatively, contact Jetstar Trade Support via Live Chat.

Please note, when changing bundles the fare rules and inclusions that apply to the new bundle will apply on the booking regardless of when the original booking was made, with the exception of the “Flight Cancellation” feature which remains as per the original booking. For example:

• If your customer’s original fare or fare with bundle did not include the option to cancel their flight, and your customer changes to a fare with a bundle that includes flight cancellation for a credit voucher, a credit voucher refund will not be available, unless your customer is entitled to a remedy under the Australian Consumer Law, local law or Conditions of Carriage, or your customer added FareCredit to their original booking;
• If your customer’s original fare with bundle included a credit voucher refund and they change to another fare with bundle that does not include a credit voucher refund, they will still be eligible for a credit voucher refund on their new bundle.

If my customer booked a Starter Max bundle with 30kgs checked baggage, will this still be honoured?

Yes! The Starter Max bundle inclusions purchased at the time of booking will remain valid until travel is complete.

If my customer booked a Flex bundle with 14kg carry-on baggage included, will this still be honoured?

Yes! The Flex bundle inclusions purchased at the time of booking will remain valid until travel is complete.

Do all passengers on the same booking (PNR) need to be on the same bundle?

Yes. If one passenger would like to be on a different bundle, they must be divided off the booking to make this change.

If I purchase a new bundle and I decide I'd like to change to an alternate new bundle, am I able to do so? (for example: change from Starter Plus to Flex Plus)

Yes! You may move to another new bundle by paying any applicable fare difference. Check the fare rules and bundle inclusions before making changes to ensure your customers are not losing any inclusions they still require for travel.

Please note the “Flight Cancellation” feature remains as per your customer’s original booking, even if your customer subsequently changes to a bundle which includes it. For example:

• If the original fare or fare with bundle did not include the option to cancel their flight, and your customer change to a fare with a bundle that includes flight cancellation for a credit voucher, a credit voucher refund will not be available, unless your customer is entitled to a remedy under the Australian Consumer Law, local law or Conditions of Carriage, or your customer added FareCredit to your original booking;
• If your customer’s original fare with bundle included a credit voucher refund and they change to another fare with bundle that does not include a credit voucher refund, they will still be eligible for a credit voucher refund on their new bundle.

Is a bundle refundable?

If your customer purchases a fare with a bundle initially, they will not be able to change to a Starter fare (without a bundle).

If your customer has a fare with bundle that can be cancelled for a refund or credit voucher*, the value of the fare and bundle will be included in any credit voucher or refund amount:

• If a Flex or Flex Plus booking is cancelled in its entirety, the fare and bundle value will be refunded to a credit voucher;
• If a Business Max booking is cancelled in its entirety, the fare and bundle value will be refunded to the original form of payment (less the applicable refund fee).

*Customers may be entitled to a refund, an alternative flight or remedy under the Australian Consumer Law or Conditions of Carriage, in which case no fees apply.

How are Qantas Business Rewards (QBR) accrued? What do I need to do?

Qantas Business Rewards earn is applicable on JQ bookings only, excluding New Zealand Domestic flights.

If the passenger’s business and Frequent Flyer number is registered with the Qantas Business Rewards program enter the passengers ABN into the booking, along with their Frequent Flyer number. The business will earn QBR points for the eligible fare and the customer will earn QFF Points for eligible fares.

GDS bookings with Flex, Max and Business Max bundles will also earn QBR points.

SSR entry to enter an ABN into a booking is:

Amadeus: SKQSMEQF-99999999999
Galileo: SI.QF*QSME.99999999999
Sabre: 3OSI QF QSME.99999999999

• Entry must be in the exact format specified, including any dots and any spaces as entered in the above examples
• Ensure the spaces represented above are entered as spaces in the system

“99999999999” is replaced by the Qantas Business Rewards member’s ABN. An ABN is an 11-digit number.

Click here for further Business Travel information.

Can I add an ABN after the booking is made and finalised (but prior to travel)?

Yes, please contact Jetstar Trade Support via Live Chat to do this - click here.

How are Qantas Frequent Flyer (QFF) points accrued? What do I need to do?

Enter the passengers QFF number into the booking and points will accrue for eligible fares.

How long do I have to claim the QFF or QBR points on my booking?

QFF and QBR points can be claimed for up to 12 months post travel.

Where do agents go for help?

For assistance with our refreshed bundles please contact Jetstar Trade Support via Live Chat (click here) or call us on 1300 042 394 in Australia or 0800 284 510 in New Zealand

Please also refer to our Sales Kit.