The safety and comfort of all Jetstar passengers is our top priority, including those with specific needs. To help us prepare for your trip, request the specific assistance you need when you make a booking.
We can assist passengers:
- with reduced mobility who require wheelchair assistance, ambulatory assistance, and assistance on and off the aircraft;
- who are deaf or have a hearing impairment;
- who are blind or have a vision impairment;
- who have hidden disability (Jetstar Airways (JQ) flights);
- who are travelling with a service dog; and
- who are travelling with assistive devices
- who require travel oxygen
We require passengers to be able to travel independently or with an Accompanying Passenger who can assist you. Find out more about our Independent Traveller Requirements.
If you’re travelling from or within Australia, you can also find detailed information about the kind of assistance we can provide in our Disability Access Facilitation Plan.
Jetstar doesn’t have the systems, staff or supporting facilities to provide the same level of assistance as full-service airlines. For example, Jetstar does not assist passengers requiring assistance with retail shopping, restaurants or duty free shopping on international flights. Please make sure we’ll be able to provide the type of specific assistance you need before you make your booking.
Disability Access Facilitation Plan
Independent Traveller Requirements
Check-in and boarding time
Medical clearance
Wheelchairs and reduced mobility
Assistive devices
Torso restraints
Travel oxygen
Blind or vision impaired
Deaf or hearing impaired
Service Dogs
Hidden disability
Travelling to and from the US
Please note that the information provided in the above links applies only to flights operated by Jetstar Airways (JQ), Jetstar Asia (3K) and Jetstar Japan (GK).
Useful checklists
You need to request the assistance you require in advance whenever you’re travelling with us. That way we can be ready to provide the assistance you need.
If you’re travelling from or within Australia or New Zealand, it also helps to download and complete our customer assistance checklist 0.3(below) and bring it with you on the day. It will help you plan for your trip and communicate your requirements to our staff at the airport and onboard your flight.
Travel for customers with a wheelchair, mobility aid or reduced mobility checklist (PDF, 0.3MB)
Our contact centre is open 24 hours, 7 days a week.