Jetstar Airways Vouchers for bookings impacted by COVID-19

For Jetstar Airways COVID vouchers

Jetstar Airways COVID vouchers have now been updated in our system for an indefinite extension and there is no longer an expiry date on these vouchers. Customers with Jetstar Airways Covid vouchers have been emailed with this updated information about their vouchers, including that it had been extended indefinity and there is no longer an expiry date on the voucher.

How do I redeem my credit voucher?

Can I make a booking for someone else with my voucher?

What should I do if my voucher is in the wrong name?

Can I use my voucher on more than one booking?

Can I book accommodation with my credit voucher?

How do I redeem my credit voucher?

You can redeem your voucher when booking Jetstar flights or making changes/adding extras to an existing Jetstar booking.

If booking on jetstar.com, you will need to enter your voucher number on the ‘Review and pay’ screen. Simply choose ‘Use a voucher or gift card’ as your payment method and enter your voucher number in the space provided.

If booking through the Jetstar Contact Centre, please tell them your voucher number.

You can use more than one voucher on the same booking (if you have multiple vouchers).

Can I make a booking for someone else with my voucher?

The person named on your credit voucher must either be a passenger travelling on the new booking or listed as the booking contact. If you’d like to use your voucher to make a booking for someone else, just add their name as the passenger, and add your details as the booking contact on the ‘Passenger and contact details’ page when you book on jetstar.com.

What should I do if my voucher is in the wrong name?

Your voucher should be created in the same name as the booking contact on your original booking.

If, when your voucher arrives, it has the wrong name, this is probably because you made your booking through a travel agent or third-party website, and their name is in the contact field. You will still be able to use this voucher by placing that name as the ‘contact’ on your new booking. Or you can contact us and we will be happy to re-issue the voucher for you.

Can I use my voucher on more than one booking?

Yes, you can. Any new and existing unused travel vouchers issued due to the impact of COVID-19 by Jetstar Airways (JQ), Jetstar Asia (3K) and Jetstar Japan (GK), have become multi-use vouchers.

By multi-use, we mean that the vouchers can be used across multiple bookings. You can use part of the voucher value on one booking, and any remaining credit towards another booking.

Not sure how much credit you've got left on your voucher? Check your remaining voucher value on the voucher balance portal.

If you received a credit voucher for a reason not related to COVID-19, please check the full Terms and Conditions on your voucher.

Can I book accommodation with my credit voucher?

You can book hotels on the Jetstar website using your credit voucher, but only if there is a flight in the same booking. Our Holiday Packages (flight + hotel) can also be booked with your voucher via www.jetstar.com/holidays opens in new window