Flying with all the flex you need: Jetstar COVID-19 changes and cancellations

Fly Flexible has now ended as we return to normal services.

Fly Flexible was valid for Jetstar Airways (JQ) international flight bookings made between 17 September 2021 and 30 June 2022, for travel before 31 August 2023. For domestic Jetstar Airways (JQ) flights, Fly Flexible was valid for bookings made between 17 September 2021 and 30 April 2022, for travel before 31 August 2023.

To learn more about flexibility that may be available for your future bookings, see information on bundles, as well as our Fare Credit option.

Plans put on hold by COVID-19 border restrictions*?

If you made a domestic or international booking before 26 May 2022, you’ll be eligible for a credit voucher for the full value of your flight booking if your flight is cancelled or affected* by border restriction changes. For more info, see Jetstar credit vouchers for bookings impacted by COVID-19.

Depending on the circumstances, cash refunds or free changes to flight dates or times might also be available. Ts and Cs apply.

*‘Affected by border restrictions’ means any Jetstar flight that is scheduled to depart to or from a destination, during the period of restrictions or within seven days of travel where the time period has not been defined, that:

can’t be accessed due to border closure or lockdown impacting travel between destinations listed in the booking
would have been a gateway for onward travel that can no longer go ahead because of a border closure or lockdown impacting travel between destinations listed in the booking
has introduced different quarantine, entry or testing requirements to when the booking was made
has restrictions in place that would require you to quarantine before returning home
has restrictions in place that would require you to quarantine once you’ve returned home.

If you have a Jetstar Holidays booking affected by border restrictions only the value of the flight on your booking will be included in your credit voucher. To work out what options are available to you for the hotel part of your booking, you must contact the Jetstar Holidays team.

How to access your credit voucher

If you believe you are eligible for a credit voucher, please contact us.

If you made your booking through a travel agent or third-party website (eg Webjet, Skyscanner, etc), you will need to contact the company you made your booking through for help.

What if my flight is cancelled?

If your upcoming flight is cancelled, we will contact you directly to advise you about your available options. Options may include a free date / time change, a credit voucher to the full value of the unused/untravelled flights, or a cash refund depending on the circumstances of the cancellation.

You can learn more about compensation and refunds here.

Impact to other services

If you made your booking through a travel agent or added travel insurance to your Jetstar booking, you will need to contact the provider for further information.

For insurance, visit the insurance FAQ page.
For Jetstar Holiday packages, please contact the team at Jetstar Holidays.
For travel agents and third party websites, please contact them for assistance.

Jetstar Asia (3K) and Jetstar Japan (GK)

To learn more about Jetstar Asia and Jetstar Japan operations, please check their Travel alerts pages for the latest updates.