Fly with confidence

Travel checklist. From checking travel requirements to what you'll need to bring to the airport, our handy checklist makes preparing for your trip easy.

Plan ahead: For an overview of travel requirements, check our International travel page. Also, check that your passport is still valid, well before you depart. If it’s expired or has less than 6 months validity remaining, you’ll need to renew it.

Pre-departure emails. Sent in the lead up to your departure, our emails explain what you can expect during your trip with us. If you’re travelling internationally, you’ll also get reminders to check government requirements and prepare any documents that are needed for travel.

COVID-19 Help Hub. We’ve created a 'one-stop information shop' answering all your questions about travelling with us in these changing times.

Check-in. You need to check in and drop your bags at the airport. We have disabled online check-in, to allow our staff can check passengers' essential travel documents.

Contactless payments. To reduce contact and help you get on your way quicker, we accept card and contactless payments (all of which are fee-free).

Self-scanning of boarding passes. To further reduce shared contact, we ask that you scan your own boarding pass. For best results, please ensure your screen brightness is set to high.

Social distancing is encouraged throughout the airport wherever possible.

Face masks.  Face masks may be required at some airport terminals depending on government requirements.

Face Masks.  Some destinations require you to wear a mask during your flight. Ensure you check the latest government requirements before you travel. Please bring your own mask. Masks are also available prior to boarding as part of our complimentary Fly Well packs, which can be collected as you board or onboard.

Seating. While you’ll most likely be seated next to someone, the seating configuration on board our aircraft provides a natural barrier, as passengers do not face each other. We also ask that you keep your movement around the cabin to a minimum.

Cabin air. Hospital-grade HEPA air filters are fitted on all Jetstar aircraft, which remove 99.9% of all particles including viruses. Cabin air is also refreshed every few minutes, ensuring the highest possible quality.

Enhanced cleaning. We’ve adopted even higher standards of cleaning on board, with a disinfectant effective against coronaviruses and a focus on frequently touched surfaces. Our team members are trained in the latest hygiene protocols.

In-flight catering All your favourite hot meals and snacks are back! With our modified card-handling procedures, you can buy on board with confidence. (Or pre-order to ensure you get the meal of your choice).