Booking and Service Fees
For most bookings, a Booking and Service Fee applies. Fees are priced in the currency of a flight’s departure country. When a different currency is used to pay for the booking, fees are converted to that currency at an exchange rate agreed on with our payment partners. See below:
| Bookings made in Singapore (SGD) | Jetstar Asia (3K) flights | Jetstar Airways (JQ) flights |
|---|---|---|
| No Booking and Service Fee applies for bookings made in SGD using SingPost, Jetstar voucher or Jetstar Gift Card. | Fee free |
Fee free |
| Credit or charge card – American Express, MasterCard, Visa, UATP, JCB Debit or Prepaid Card - Mastercard, Visa | 10.00 SGD, per passenger, per flight | $10.00 SGD, per passenger, per flight |
| UnionPay | 10.00 SGD per passenger, per flight | $10.00 SGD per passenger, per flight |
| eNets | 9.00 SGD per passenger | $9.00 SGD per passenger |
| AliPay | 10.00 SGD per passenger, per flight | $10.00 SGD, per passenger, per flight |
| Paypal | $10.00 SGD, per passenger, per flight | $10.00 SGD, per passenger, per flight |
| Apple Pay – available for Mastercard and Visa debit and credit cards, and American Express | Booking and Service Fee same as credit/debit card fee listed above | |
Note: Where your trip includes international and domestic flights, the booking and service fee will be determined by your international flight.
Refund fee
This fee applies for all Business Max bookings and for Starter Max^ bundles booked through a partner airline or some travel agents. Contact your travel agent for more information.
For details, see Fare rules.
Applies per passenger per booking. Does not apply to any circumstances other than those listed above.
| Flight type | Fee |
|---|---|
| Domestic flights in Australia and New Zealand | AUD / NZD $50 |
| Domestic flights in Japan | JPY ¥3,000 |
| Short haul international flights / Flights between Australia and New Zealand |
AUD / NZD $50 / FJD $75 |
| Long haul international flights with Jetstar Airways | AUD / NZD $50 / KRW ₩44,000 |
| International flights with Jetstar Asia | SGD $50 / LKR Rs. 11,445 |
| International flights with Jetstar Japan | JPY ¥3,000 / VND 900,000₫ |
^ Starter Max bundles are no longer available to purchase directly with Jetstar from 4 June 2024.
Refund administration fee
Some fare types are non-refundable or only partially refundable, subject to our Conditions of Carriage or applicable law. However, if you choose not to travel, contact us to request a refund of certain third-party charges and Government taxes that may be included in your fare: excluding fuel and insurance surcharges. If you request a refund of these third-party charges and taxes, the following administration fee applies, unless otherwise exempted by applicable law. If this administration fee exceeds the amount of the available refund, no refund will be paid and you will not be charged an administration fee.
Applies per passenger, per booking (variation apply*).
| Flight type | Fee |
|---|---|
| All Jetstar Airways (JQ) | AUD / NZD $50 / FJD $75 |
| Jetstar Asia (3K) | SGD $50 / VND 900,000₫ / LKR Rs. 11,445 |
| All Jetstar Japan (GK) | JPY ¥3,000 |
*Fee Variation:
• The applicable administration fee per passenger, per booking for Jetstar Asia (3K) flights from Malaysia shall be RM2.20.
Check the relevant Conditions of Carriage on the Terms and Conditions page.
To request a refund of third-party charges and taxes, go to Contact us.
Change fee via jetstar.com (Manage booking) the Jetstar Contact Centre, General Sales Agent (GSA), or at the airport
Fee applies per, passenger per flight when you change the date or the time of your flights at Manage booking, by phone or online chat at jetstar.com, in person at a GSA, or at the airport service desk.*
This fee also applies when you make name changes to your booking through the Contact Centre by phone or online chat.
New bookings made on and from 14 November 2024
From 14 November 2024, the change fee amount will vary based on how far in advance of the original flight departure you make the change. If you make changes to your booking:
- From 30 days (inclusive of day 30) until the day of your original scheduled flight departure: you will be charged a higher fee
- More than 30 days in advance of your original flight departing: You will be charged a lower fee
| Flight type | Change fee on the day of departure up to and including 30 days | Change fee more than 30 days |
|---|---|---|
| Domestic flights in Australia | AUD $80 | AUD $70 |
| Domestic flights in New Zealand | NZD $70 | NZD $60 |
| Domestic flights in Japan | JPY ¥5,000 | JPY ¥4,000 |
| Short-haul and long-haul international flights on Jetstar Airways (JQ) | AUD $105 / NZD $105 / KRW ₩95,000 / FJD $160 | AUD $95 / NZD $95 / KRW ₩82,000 / FJD $145 |
| International flights between Australia and New Zealand | AUD $90 / NZD $90 | AUD $80 / NZD $80 |
| International flights with Jetstar Asia (3K)* | SGD $75 / IDR 895,000 / LKR Rs. 17,500 | SGD $65 / IDR 690,000 / LKR Rs. 14,880 |
| International flights with Jetstar Japan (GK) | JPY ¥6,000 | JPY ¥5,000 |
Bookings made before 14 November 2024
| Flight type | Change fee for bookings made from 12 October 2023 to 13 November 2024 | Change fee for bookings made before 12 October 2023 |
|---|---|---|
| Domestic flights in Australia | AUD $70 | AUD $60 |
| Domestic flights in New Zealand | NZD $60 | NZD $60 |
| Domestic flights in Japan | JPY ¥4,000 | JPY ¥4,000 |
| Short-haul and long-haul international flights on Jetstar Airways (JQ) | AUD $95 / NZD $95 / FJD $145/ KRW ₩82,000 | AUD $80 / NZD $80 / FJD $125 / KRW ₩68,600 |
| International flights between Australia and New Zealand | AUD / NZD $80 | AUD / NZD $80 |
| International flights with Jetstar Asia (3K)* | SGD $65 / IDR 690,000 Rp / LKR Rs. 14,880 | SGD $65 / IDR 690,000 Rp / LKR Rs. 14,880 |
| International flights with Jetstar Japan (GK) | JPY ¥4,500 | JPY ¥4,500 |
*Additional airport service desk charges: Phuket (HKT) THB ฿250, Singapore (SIN) SGD $20.
Please note: all Australian and New Zealand airports. We accept card and contactless payments (all of which are fee-free).
Change fee via Global Distribution System (GDS)
Applies per passenger per flight. Please refer to the relevant table below for the change fee that applies to your booking.
Bookings made on and from 14 November 2024
| Flight type | Fee |
|---|---|
| Domestic flights in Australia | AUD $80 |
| Domestic flights in New Zealand | NZD $70 |
| Domestic flights in Japan | JPY ¥5,000 |
| Short haul and long-haul international flights on Jetstar Airways (JQ) | AUD / NZD $105 / FJD $160 / KRW ₩95,000 |
| International flights between Australia and New Zealand | AUD / NZD $90 |
| International flights with Jetstar Asia | SGD $75 / IDR 895,000 Rp / LKR Rs. 17,500 |
| International flights with Jetstar Japan | JPY ¥6,000 |
Bookings made before 14 November 2024
| Flight type | Fee |
|---|---|
| Domestic flights in Australia | AUD $85 |
| Domestic flights in New Zealand | NZD $60^ |
| Domestic flights in Japan | JPY ¥4,000 |
| Short haul and long-haul international flights on Jetstar Airways (JQ) | AUD / NZD $95# / FJD $145# / KRW ₩82,000# |
| International flights between Australia and New Zealand | AUD / NZD $80 |
| International flights with Jetstar Asia | SGD $65 / IDR 690,000 Rp / VND 1,100,000₫ / LKR Rs. 14,880 |
| International flights with Jetstar Japan | JPY ¥4,500 |
^ For bookings made before 17 October 2023 fee is NZD $55
# For bookings made before 17 October 2023 fee is AUD $80 / NZD $80 / FJD $125 / KRW ₩68,600
Contact Centre booking fee
Applies per passenger, per flight when you make a new booking through phone or online chat.
If your original booking was made via jetstar.com, this fee also applies when you change the date or time of your flights, or your fare type through phone or online chat. In addition to this fee, you’ll also be charged the Jetstar Contact Centre change fee listed above.
Changes are always cheapest to make at Manage booking.
| Flight type | Fee |
|---|---|
| Domestic flights in Australia | AUD $45 |
| Domestic flights in New Zealand | NZD $40 |
| Domestic flights in Japan | JPY ¥3,500 |
| Short haul international flights / Flights between Australia and New Zealand |
AUD / NZD $45 / FJD $70 |
| Long haul international flights with Jetstar Airways | AUD / NZD $50 / KRW ₩42,900 |
| International flights with Jetstar Asia | SGD $30 / IDR 320,000 Rp / VND 510,000₫ / LKR Rs. 6,850 |
| International flights with Jetstar Japan | JPY ¥4,000 |
Contact Centre Ancillary Fee
Applies per passenger, per item, when you add baggage, seats, comfort packs, or in-flight entertainment to your booking through phone or online chat.
You can avoid this fee by purchasing what you need when you make your own booking at jetstar.com, or after you book at Manage Booking.
It’s cheapest to purchase checked baggage online when you book your flight.
| Flight type | Fee |
|---|---|
| Domestic flights in Australia and New Zealand | AUD $5 / NZD $5 |
| Domestic flights in Japan | JPY ¥450 |
| Short haul international flights / Flights between Australia and New Zealand |
AUD $5 / NZD $5 / FJD $8 |
| Long Haul International flights with Jetstar Airways | AUD $5 / NZD $5 / KRW ₩4,100 |
| International flights with Jetstar Asia | SGD $5 / IDR 50,000 Rp / LKR Rs. 1,145 |
| International flights with Jetstar Japan | JPY ¥450 |
Airport booking fee and Jetstar Travel Shop booking fee
For new bookings made at the airport service desk – fee applies per passenger, per flight*.
For new bookings made at the Jetstar Travel Shop – fee applies per passenger, per booking.
| Flight type | Fee |
|---|---|
| Domestic flights in Australia and New Zealand | AUD / NZD $32 |
| Domestic flights in Japan | JPY ¥3,500 |
| Short haul international flights / Flights between Australia and New Zealand |
AUD / NZD $37 / FJD $55 |
| Long haul international flights with Jetstar Airways* | AUD / NZD $42 / KRW ₩34,500 |
| International flights with Jetstar Asia* | SGD $30 / IDR 120,000 Rp / VND 440,000₫ / LKR Rs. 6,850 |
| International flights with Jetstar Japan | JPY ¥4,000 |
The Jetstar Travel Shop booking fee applies to bookings made at Jetstar branded Jetstar Travel Shop stores in Haikou.
*Additional airport service desk charges for new bookings: Phuket (HKT) THB ฿450, Singapore (SIN) SGD $30
Additional airport service desk charges for purchasing seats, meals, baggage: Phuket (HKT) THB ฿200
Please note: to reduce contact and serve you more efficiently, we have gone cashless at all Australian and New Zealand airports. We accept card and contactless payments (all of which are fee-free).
Jetstar Asia (3K) wheelchair fee
Jetstar provides wheelchair and mobility assistance to passengers who require it. Wheelchair fees will apply for wheelchair requests (which are subject to availability), for international flights with Jetstar Asia (3K) from 28 March 2018.
Fee applies per passenger per flight (exemptions apply*).
| Flight type: International Fee (per passenger per flight) flights with Jetstar Asia (3K) | |
|---|---|
| Customers travelling with own wheelchair | No Charge |
| Pre-booked via Jetstar website and/or call centre | SGD $35 / CNY 170 / HKD $190 / TWD $700 / THB 650 / VND 570,000₫ / USD $25 / MYR 90 / IDR 250,000 Rp / JPY ¥2,750 |
| At the airport | SGD $50 / CNY 240 / HKD $270 / TWD $1,000 / THB 950 / VND 800,000₫ / USD $35 / MYR 120 / IDR 320,000 Rp / JPY ¥3,900 / LKR Rs. 11, 445 |
| On the flight | SGD $50 |
*Fee Exemptions:
- 3K Passengers travelling with their own wheelchair
- Passengers on Jetstar Asia (3K) flights to/from Darwin and the Philippines.
- Passengers on Jetstar Asia (3K) flights from Malaysia presenting a valid OKU card during check in
- Codeshare and interline passengers
- Connecting flights between Jetstar Airways (JQ) and Jetstar Asia (3K); Jetstar Japan (GK) and Jetstar Asia (3K)
- Flights operated by Jetstar Airways (JQ) and Jetstar Japan (GK)
- Multi-city flights involving exempted flights and Jetstar Asia (3K) flights in the journey
Note: We may be unable to accommodate some of the specific assistance requirements on your selected flight/s. In such instances, please select an alternative flight, or contact us for more information.