Pre-flight
Onboard the plane
A sanitising wipe is available upon request.
Enhanced cleaning. We’ve adopted even higher standards of cleaning on board, with a disinfectant effective against coronaviruses and a focus on frequently touched surfaces. Our team members are trained in the latest hygiene protocols
Quality air filtration: The air conditioning systems of all Jetstar aircraft are already fitted with hospital-grade HEPA filters, which remove 99.9% of all particles including viruses. The air inside the cabin is also refreshed every few minutes, ensuring the highest possible quality of cabin air.
Configuration of the aircraft: The seats and galley act as a natural barrier and people are not seated face-to-face.
Have you tested positive for COVID-19?
You should defer your travel plans if you have tested positive or you’re showing symptoms of COVID-19 in the week leading up to your flight.
Please contact us via Live Chat to discuss your options.
If your flights were booked through a travel agency or third-party website, contact these companies directly to discuss your options.
For more information, visit the Singapore Ministry of Health for their list of frequently asked questions or the Thai Department of Disease Control's COVID-19 page.
What you can do to stay healthy
Please bring your own mask if required.
Wash your hands regularly
Use hand sanitiser
Cover your sneeze or cough with your arm
Frequently Asked Questions
For more information, please refer to our COVID-19 Help Hub